Income Maintenance Caseworker II CHIS

Wilson County Government•100 NE Gold Street Wilson, NC

3d•Onsite

About The Position

We are looking for professionals who have a passion for public service, deliver excellent customer service, multi-task and are results-oriented in a policy-driven and high tech environment! DESCRIPTION OF WORK : Position involves taking applications, processing applications, completing reviews, and determining eligibility for Children’s Health Insurance to ensure all eligible citizens receive appropriate and timely benefits. Requires analytical thinking and the ability to interpret and apply program policy. Individual in these positions requires the ability to adapt to organizational change. Must maintain excellent customer service, accurate documentation, and organized electronic records. Manage their individual job performance to effectively meet job expectations. Requires the ability to work in a teamwork setting and maintain effective working relationships within the agency. The mental ability to assimilate, evaluate, and apply program knowledge. Include researching community resources, explaining and recommending services, and referring customers to appropriate external agencies and community resources. Cases are managed in the State NC FAST computer system (North Carolina Families Accessing Services through Technology) as well as other software programs. Individual must be proficient in the following competencies : accountability, adaptability, advocacy, accurate/timely case management, analytical thinking, effective interviewing, communication, customer service, conflict management, documentation, investigative, interpersonal relations, initiative, integrity, interviewing, managing individual job performance, professionalism, planning and organizing, technical ability, time management, strong work ethic, and valuing diversity. Also requires a valid driver’s license as well as dependable transportation.

Requirements

One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.
Valid driver’s license
Dependable transportation
Proficiency in accountability
Proficiency in adaptability
Proficiency in advocacy
Proficiency in accurate/timely case management
Proficiency in analytical thinking
Proficiency in effective interviewing
Proficiency in communication
Proficiency in customer service
Proficiency in conflict management
Proficiency in documentation
Proficiency in investigative skills
Proficiency in interpersonal relations
Proficiency in initiative
Proficiency in integrity
Proficiency in interviewing
Proficiency in managing individual job performance
Proficiency in professionalism
Proficiency in planning and organizing
Proficiency in technical ability
Proficiency in time management
Proficiency in strong work ethic
Proficiency in valuing diversity

Nice To Haves

Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science or a closely related curriculum
Graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program
Graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiation, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks
An equivalent combination of training and experience