Income Maintenance Caseworker - Blair County Customer Service Center

Commonwealth of Pennsylvania • Blair County, PA

2d • Hybrid

About The Position

If you are looking for a great opportunity to utilize your experience in social services and make a difference in someone's life when they need a helping hand, we have the position for you! As an Income Maintenance Caseworker in a Customer Service Center (CSC), you will be responsible for answering customer phone calls and assisting with case inquiries, case maintenance, and eligibility determination, communicating on a continuous basis with customers and other members of the public. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. Key responsibilities of the position include answering customer phone calls and assisting with case inquiries, case maintenance, determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, nursing home care, and waivers, as well as any additional programs the department administers for applicants and recipients in accordance with state regulations. In order to accomplish these duties, you will interview customers over the phone; review, interpret, and correctly apply policy; data enter information into an automated eligibility determination system, as well as perform manual calculations; type clear and thorough case comments about client circumstances and changes. All work must be completed within deadlines in accordance with federal and state policy. In this role, it is essential to comply with regimented policies and procedures and stay current with major changes impacting knowledge and skill. These job duties are carried out under the general supervision of an Income Maintenance Casework Supervisor.

Requirements

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or A bachelor's degree; or Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
• Must meet the PA residency requirement.
• Must be able to perform essential job functions.
• Submission of criminal history reports (conditional offer of employment)
• Pass a background investigation.
• Pass an enhanced background check prior to beginning employment (for access to Federal Tax Information - FTI).
• Submission to and approval of satisfactory criminal history reports, including a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Nice To Haves

• Hiring preference for this vacancy may be given to candidates who live within Blair County.

Responsibilities

• Answering customer phone calls and assisting with case inquiries
• Case maintenance
• Eligibility determination for financial assistance, Medicaid, SNAP, LIHEAP, nursing home care, and waivers, as well as any additional programs the department administers for applicants and recipients in accordance with state regulations
• Interviewing customers over the phone
• Reviewing, interpreting, and correctly applying policy
• Data entry into an automated eligibility determination system
• Performing manual calculations
• Typing clear and thorough case comments about client circumstances and changes
• Completing all work within deadlines in accordance with federal and state policy
• Complying with regimented policies and procedures
• Staying current with major changes impacting knowledge and skill

Benefits

• 8-week Income Maintenance Standard Training Program (IMSTP)
• Opportunity to work from home (telework) part-time
• Starting annual salary of $51,971.00 for new Commonwealth of Pennsylvania employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level