Income Maintenance Caseworker (Bilingual Spanish) - Northumberland CAO

Commonwealth of Pennsylvania • Northumberland County, PA

5d • Hybrid

About The Position

The employee in the Income Maintenance Caseworker position is responsible and accountable for determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, nursing home care and waivers as well as any additional programs the Department of Human Services administers for applicants and recipients in accordance with state regulations. This role utilizes bilingual ability to communicate orally and in writing in both Spanish and English to customers, staff and the public. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. Major duties include determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, nursing home care, and waivers as well as any additional programs the Department administers for applicants and recipients in accordance with state regulations. In order to accomplish these duties, you will interview customers either over the phone or in person; review, interpret, and correctly apply policy; data enter information into an automated eligibility determination system as well as perform manual calculations; type clear and thorough case comments about client circumstances and changes. All work must be completed within deadlines in accordance with federal and state policy. Complying with regimented policies and procedures as well as staying current with major changes impacting on knowledge and skill is essential. Job duties are carried out under the general supervision of an Income Maintenance Casework Supervisor.

Requirements

• Fluent in Spanish (speaking, reading, and writing).
• Ability to perform essential job functions.
• Meet the PA residency requirement.
• Pass a background investigation.
• Pass an enhanced background check prior to beginning employment (including fingerprint-based federal records check, PA State Police clearance, check of local law enforcement agencies, and citizenship/residency verification) due to access to Federal Tax Information (FTI).
• Four years of experience in interviewing or work requiring the analysis and interpretation of data, OR a bachelor's degree, OR any equivalent combination of experience and training.
• Applicants within 3 months of graduating with a qualifying degree will be considered.

Nice To Haves

• Hiring preference may be given to candidates who live within Northumberland County.

Responsibilities

• Determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, nursing home care, and waivers as well as any additional programs the Department of Human Services administers for applicants and recipients in accordance with state regulations.
• Utilizing bilingual ability to communicate orally and in writing in both Spanish and English to customers, staff and the public.
• Interviewing customers either over the phone or in person.
• Reviewing, interpreting, and correctly applying policy.
• Data entering information into an automated eligibility determination system.
• Performing manual calculations.
• Typing clear and thorough case comments about client circumstances and changes.
• Completing all work within deadlines in accordance with federal and state policy.
• Complying with regimented policies and procedures.
• Staying current with major changes impacting on knowledge and skill.

Benefits

• Full-time employment
• Opportunity to telework part-time (requires securely configured high-speed internet and approved Pennsylvania location)
• Access to training programs (Income Maintenance Standard Training Program)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level