Income Maintenance Caseworker - Monroe CAO

Commonwealth of Pennsylvania•Monroe County, PA

11d•Hybrid

About The Position

The Income Maintenance Caseworker position at the Monroe County Assistance Office (CAO) offers a meaningful way to contribute to your community through public service. In this role, you will help individuals access programs that provide stability and support during difficult moments. Your efforts will make a direct impact by ensuring that people receive the services they need. Join us at the Department of Human Services if you are looking to strengthen families and improve lives. Watch this video to see how you can make a difference! This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment.

Requirements

Four years of experience in interviewing or work requiring the analysis and interpretation of data; or A bachelor's degree; or Any equivalent combination of experience and training.
Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
You must meet the PA residency requirement.
You must be able to perform essential job functions.
A conditional offer of employment will require submission of criminal history reports.
You must pass a background investigation.
This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment.
Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Nice To Haves

Hiring preference for this vacancy may be given to candidates who live within Monroe County.

Responsibilities

Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
Conduct phone and in-person interviews to gather information and understand customer circumstances
Interpret and apply state and federal regulations to ensure accurate case decisions
Enter information into automated systems and perform manual calculations for case processing
Write clear and thorough case comments to record changes and document decisions
Complete all assigned work within required timeframes and established procedures