Income Maintenance Caseworker - Erie County Assistance Office
About The Position
Join the Erie County Assistance Office as an Income Maintenance Caseworker and help connect individuals and families with essential support. This role gives you the chance to guide customers through important services that can change their lives. You will use your communication skills and problem-solving abilities to make a real impact. Step into meaningful work that strengthens your community every day! This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment.
Requirements
- Four years of experience in interviewing or work requiring the analysis and interpretation of data; or A bachelor's degree; or Any equivalent combination of experience and training.
- Must meet the PA residency requirement.
- Must be able to perform essential job functions.
- A conditional offer of employment will require submission of criminal history reports.
- Must pass a background investigation.
- Must pass an enhanced background check prior to beginning employment.
- Submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
Nice To Haves
- Hiring preference for this vacancy may be given to candidates who live within Erie County.
Responsibilities
- Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
- Conduct phone and in-person interviews to gather information and understand customer circumstances
- Interpret and apply state and federal regulations to ensure accurate case decisions
- Enter information into automated systems and perform manual calculations for case processing
- Write clear and thorough case comments to record changes and document decisions
- Complete all assigned work within required timeframes and established procedures
Benefits
- FREE parking!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
