Income Maintenance Caseworker (Bilingual Spanish) - Northumberland CAO
About The Position
This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. As an Income Maintenance Caseworker, you will perform the following duties: Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions Data Entry: Enter information into automated systems and perform manual calculations for case processing Case Documentation: Write clear and thorough case comments to record changes and document decisions Deadline Management: Complete all assigned work within required timeframes and established procedures.
Requirements
- Four years of experience in interviewing or work requiring the analysis and interpretation of data
- A bachelor's degree
- Any equivalent combination of experience and training
- Ability to read, write, and speak in Spanish
- Must meet the PA residency requirement
- Must be able to perform essential job functions
- Must pass a background investigation
- Must pass an enhanced background check prior to beginning employment
Nice To Haves
- Hiring preference for this vacancy may be given to candidates who live within Northumberland County.
Responsibilities
- Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
- Conduct phone and in-person interviews to gather information and understand customer circumstances
- Interpret and apply state and federal regulations to ensure accurate case decisions
- Enter information into automated systems and perform manual calculations for case processing
- Write clear and thorough case comments to record changes and document decisions
- Complete all assigned work within required timeframes and established procedures
Benefits
- Telework may be eligible part time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
