Income Maintenance Caseworker - Tioga County Assistance Office
About The Position
As an Income Maintenance Caseworker with the Department of Human Services (DHS), you will play a key part in helping clients understand and receive vital services. You will build confidence with applicants as you review information, explain requirements, and support timely decisions. This position gives you the chance to strengthen your professional skills while serving the community. Become part of the Tioga County Assistance Office (CAO) and support work that changes lives. This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment.
Requirements
- Four years of experience in interviewing or work requiring the analysis and interpretation of data; or A bachelor's degree; or Any equivalent combination of experience and training.
- Must meet the PA residency requirement.
- Must be able to perform essential job functions.
- A conditional offer of employment will require submission of criminal history reports.
- Must pass a background investigation.
- Must pass an enhanced background check prior to beginning employment.
- Completing the application, including all supplemental questions, serves as your exam for this position.
Nice To Haves
- Hiring preference for this vacancy may be given to candidates who live within Tioga County.
Responsibilities
- Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
- Conduct phone and in-person interviews to gather information and understand customer circumstances
- Interpret and apply state and federal regulations to ensure accurate case decisions
- Enter information into automated systems and perform manual calculations for case processing
- Write clear and thorough case comments to record changes and document decisions
- Complete all assigned work within required timeframes and established procedures
Benefits
- Free parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
