Income Maintenance Caseworker I

Alamance County Government • Health & Human Services, NC

2d • Onsite

About The Position

The Income Maintenance Caseworker I will have responsibilities to coordinate, organize and assist in operations of the reception area for the Department of Social Services. Within this position the candidate will need to exhibit excellent customer service skills, working knowledge and experience in general administrative functions and use of general office equipment. All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight.

Requirements

• High School Diploma or equivalent with the demonstrated possession of knowledge, skills and abilities gained through at least two years of professional or clerical experience; or an equivalent combination of training and experience.
• Prior experience with Microsoft Windows suites of products.
• Possession of a valid NC driver's license.
• Ability to accept responsibility and account for his/her actions.
• Ability to perform work accurately and thoroughly.
• Ability to communicate effectively with others using the spoken word.
• Ability to communicate in writing clearly and concisely.
• Ability to concentrate on tasks through many distractions.
• Ability to be objective and empathic while maintaining self composure and control of the conversation ensuring proper handling of all comments.
• Ability to take care of the customers' needs while following company procedures.
• Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
• Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
• Ability to multi-task in a fast-paced environment.
• Ability to find a solution for or to deal proactively with work-related problems.
• Ability to effectively build relationships with customers and co-workers.
• Creating a safe work environment; managing risks; reducing exposure liabilities.
• Ability to utilize the available time to organize and complete work within given deadlines

Responsibilities

• Performs a variety of functions that include records and reports management, filing, scanning, one-on-one customer service with correspondence and other general administrative tasks.
• Serves as a receptionist for the agency helping to provide directional information, community resources, agency forms and applications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED