Income Maintenance Caseworker - I Adult Medicaid

Person County Government•Roxboro, NC

20h•Onsite

About The Position

Person County Department of Social Services is recruiting for an Income Maintenance Caseworker I for the Adult Medicaid unit. The Income Maintenance Caseworker I (IMC I) is an entry-level position, learning and performing basic tasks associated with determining eligibility and responsible for public assistance programs such as Food and Nutrition Services (FNS), Medicaid, or other economic services programs. Work at this level reflects the performance of multiple functions within the eligibility process such as interviewing the client, obtaining the required information, completing initial applications, verifying the information obtained, or completing schedule program reviews; This person also responds to information from other sources and reports generated by automated matches and other sources to determine the effect on the case, as well as to reply to requests for information. The starting salary will be determined with consideration given to both the candidate's educational background and relevant work experience. Must possess a valid driver’s license and have an acceptable driving record per County policy. This is a non-exempt position working 37.5 hours weekly/1950 hours annually.

Requirements

Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or Graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or Graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or An equivalent combination of training and experience.
Must possess a valid driver’s license and have an acceptable driving record per County policy.
Must be able to provide proof of your eligibility to work in the US within 3 days of the start of your employment with the County.

Nice To Haves

At least one year of paraprofessional, clerical, or other public contact experience being in an income maintenance program.

Responsibilities

Conducts initial interviews with clients to obtain household, financial, and personal information for public assistance applications.
Verify income, resources, and other eligibility factors using documentation and electronic databases.
Processes applications and enters information into NC FAST or other eligibility systems under close supervision.
Explains program requirements, client rights, and responsibilities in a clear and professional manner.
Assists clients with completing forms and provides referrals to other agency services as appropriate.
Maintains case files and supporting documentation in accordance with agency and state standards.
Participates in training and on-the-job learning to build skills in applying complex policies and procedures.
Perform administrative and clerical work as needed.
Forms must be completed, policy must be applied and documented, and all factors of eligibility must be considered to ensure that program benefits are issued correctly or that the client is not eligible.
Interview applicants/recipients and others to get accurate and complete information about their situation.
Explain all available programs and options in sufficient detail to enable applicant to choose appropriate aid/program category.
Apply program policy to the situation to determine/redetermine eligibility for assistance.
Documentation and forms completion must be in sufficient detail to substantiate the decision regarding eligibility.
Timely completion of all assignments is very important.
Answering questions and informing the client of regulations and procedures are vitally important in assisting the client in complying with his responsibilities.
Demonstrate good interaction with the client regardless of the circumstances involved, asking question clearly and concisely so that the client will not be confused or give an incomplete answer.
Good listening ability and patience are needed.
Apply the appropriate rules and regulations to determine if the person is eligible or continues to be eligible for benefits.
Detailed knowledge of the many databases available that are required by policy to be checked at certain intervals.
These databases must be checked for specific information and the results analyzed in the context of the effect of the information on the case.