Income Maintenance Caseworker - Philadelphia County Assistance Office
About The Position
Are you looking for a meaningful career where your work directly impacts members of your community? As an Income Maintenance Caseworker with the Philadelphia County Assistance Office, you can play an important part in helping people improve their lives. This role allows you to use your interpersonal and problem-solving skills to guide clients through vital assistance programs. You will be part of an agency committed to supporting individuals when they need it most. Step into a role where your daily efforts bring support and hope to others. Watch this video to see how you can make a difference! This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending a 14-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment.
Requirements
- Four years of experience in interviewing or work requiring the analysis and interpretation of data; or A bachelor's degree; or Any equivalent combination of experience and training.
- Meet the PA residency requirement.
- Be able to perform essential job functions.
- Pass a background investigation.
- Pass an enhanced background check prior to beginning employment, including a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
Responsibilities
- Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
- Conduct phone and in-person interviews to gather information and understand customer circumstances
- Interpret and apply state and federal regulations to ensure accurate case decisions
- Enter information into automated systems and perform manual calculations for case processing
- Write clear and thorough case comments to record changes and document decisions
- Complete all assigned work within required timeframes and established procedures
Benefits
- The starting annual salary of $53,008.00 (before taxes) for new employees to the Commonwealth of Pennsylvania.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
