Income Maintenance Caseworker

Transylvania County•Nc 28712, NC

2d•Onsite

About The Position

This position makes a difference in people’s lives—what IMCs do matters. They are helping families and children have access to food or helping pregnant women, children and elderly individuals have access to medical care. Transylvania County is seeking Part-Time Income Maintenance Caseworkers. This position offers a robust training program and a defined career development plan. If you've worked directly with customers as a bank teller, customer service representative, bookkeeper, payroll clerk, medical billing, paralegal, or other clerical experience this would be a great fit for you! Or, if you've been an IMC before, we'd love to have you join our team!

Requirements

Excellent computer skills are essential.
Good mathematical reasoning and computational skills.
Ability to communicate with clients, applicants, and the public to obtain data, to explain and interpret rules, policies, and procedures.
Ability to understand the needs and problems of clients/applicants.
Ability to learn the program areas of assignment and all agency programs and services which could affect the client/applicant.
Valid North Carolina Driver's License
Successful completion of SBI background check with required fingerprinting by Sheriff Office.
Successful completion of Transylvania County standard background check.
Successful completion of drug screening.
The individual filling this position shall sign a confidentiality statement as an employee of Transylvania County Department of Social Services.

Nice To Haves

Preference may be given to qualified applicants bilingual in English and Spanish.

Responsibilities

Performs all of the following functions; (intake, processing and review) in one of the following income maintenance programs; (Food Stamps, Aid to Families with Dependent Children, Medicaid or County Special Assistance).
Works with clients to gather information through the interview process for the purpose of determining applicant/client eligibility as well as to inform the client of their rights and obligations as prescribed under program policies.
Obtains all pertinent data concerning the clients' family composition; and financial, employment and health status.
Processes clients' applications through the verification of information obtained during intake.
Reviews clients' case on a periodic basis, in order to re-verify the clients' eligibility for continued participation in the program and determining eligibility for other necessary programs as may be dictated by the client's current circumstances.
Determines clients' initial and/or continued eligibility for any given program, depending on the function or combination of functions performed.
Stays up to date with program policies and processing functions in order to correct any errors detected during second party reviews.
Refers to the Food Stamps, AFDC, Work First and Energy Manuals in performing all functions required to complete the eligibility determination process, and utilizes agency procedural guidelines to accomplish work.
Communicates with medical providers, pharmacies, and other outside agencies to obtain client resources.
Provides information to clients on program requirements based upon the information provided in the Food Stamp, AFDC, Energy and Work First.
Prepares and creates reports; and keeps track of multiple records.
Keeps clients up to date on their case by sending letters and notifications.
Operates a multi-system phone line; placing, returning, and transferring calls.
Issue correspondence via fax and through referrals.
Processes payments and works with multiple vendors.
Performs other related duties as assigned.