Incident Commander - Chicago

Surefox•Chicago, IL

About The Position

Surefox North America Inc is seeking an experienced Incident Commander to work on assigned client projects. The role acts as a liaison between Surefox and its clients, provides emergency response, and performs duties in accordance with client policies and procedures and applicable state and federal regulations. Responsibilities include responding to emergency events and medical or non-medical issues, handling client requests with an emphasis on customer service, and, when appropriate, initiating preliminary investigations and writing incident reports. The position includes static or foot patrol duties and requires the ability to meet the physical demands of the role. Surefox welcomes veterans and candidates currently serving in the military reserve. Visa sponsorship is not offered for this position.

Requirements

Experienced Incident Commander.
High integrity and professionalism.
Exceptional observational skills and close attention to detail.
Ability to handle the physical demands and activity required for static or foot patrol responsibilities.
Ability to work independently, adapt to varying work paces, and remain focused and energetic.
Ability to respond to emergencies and address medical and non-medical issues.
Must be eligible to work without visa sponsorship; the employer does not offer visa sponsorship.

Nice To Haves

Veteran status or current service in the military reserve is welcomed.

Responsibilities

Conduct patrols, monitor access, deter unauthorized entry, and enforce security measures.
Collaborate with a Security Operations Center by responding to calls for service, reporting suspicious activity and security violations, and assisting with initial responses.
Respond promptly and safely to emergencies, contact first responders as needed, and take initial action to control and secure a scene.
Proactively investigate and report accidents, incidents, and other suspicious activity.
Verify identification of employees, vendors, and guests, and control access using badges or other credentials.
Document security events, observations, and routine activity in detailed Daily Activity Reports or Incident Reports.
Perform light front desk duties, including greeting visitors, providing directions, verifying access, and creating a positive first impression.
Assist employees and provide a professional, welcoming environment for visitors and clients.
Build rapport and foster a collaborative environment with workplace and facilities teams, employees, visitors, and clients.
Proactively de-escalate situations and address concerns with courtesy and professionalism.
Work independently and adapt to varying work paces while remaining focused and energetic.
Act as a liaison between Surefox and clients and handle client requests in a timely manner.
Perform static or foot patrol duties and meet the physical demands of the role.
Initiate preliminary investigations and write incident reports on internal client and company issues when circumstances require.