Incident Commander (Armed)

Surefox North America•Palo Alto, CA

2d•Onsite

About The Position

Surefox North America Inc. is seeking an experienced, full-time Armed Incident Commander to work on projects for Silicon Valley clients in the Bay Area. The role acts as a liaison between Surefox and its clients, providing security deterrence, emergency response, and a safe, secure, and welcoming environment for clients and their guests. The position works under the guidance of Shift Supervisors and Area Managers and follows client policies and procedures as well as applicable state and federal regulations. The Incident Commander monitors assigned areas, provides customer service, handles medical and non-medical responses, supports staffing needs, and responds to client requests. The role may also involve preliminary investigations and incident reporting. The posting lists Palo Alto, California, a Monday–Friday schedule from 7:30 a.m. to 5:00 p.m., an on-duty meal agreement, and compensation of $35 per hour. The posting describes the role as full-time in its opening but lists the schedule details as part-time.

Requirements

Must have or be willing to obtain Green Security Compliance.
Must be eligible for employment in the United States; visa sponsorship is not offered.
Must be at least 21 years old under state licensing guidelines.
Must pass an extensive background check and a five-panel drug screening, including national criminal, sex offender, and government watch-list checks.
Must live within driving distance or be willing to relocate.
Must have a current Department of Criminal Justice (DCJS) guard card or be eligible to qualify for one.
Must have a current DCJS Armed Guard Card or be eligible to qualify for one before working on site.
Must have a well-maintained firearm in the same caliber listed on the permit.
Must have a high school degree or equivalent.
Must demonstrate competence in reacting to and handling emergencies.
Must communicate effectively with people at all levels and from varied backgrounds.
Must exercise good judgment and make timely, sound decisions.
Must understand and follow written and verbal instructions.
Must be able to work independently and as a team member.
Must pass the Surefox Physical Agility Test (SPAT), with or without reasonable accommodation, before the scheduled start date.
Must meet Level 2B Limited Access Requirements, including specified TB, influenza, MMR, and varicella documentation.
Must acknowledge or complete the listed client policies, guidelines, forms, and training, including applicable vendor and contractor policies, communicable disease requirements, patient-safety and privacy training, fire-safety training, emergency codes, and product and services training as required.

Nice To Haves

Security- or law-enforcement-related experience.
Military background.
Report-writing experience.
CPR and First Aid training.
Glock 17 or 19 firearm.

Responsibilities

Monitor client-designated areas to maintain a safe, secure, and welcoming environment.
Enforce regulations, directives, and policies while maintaining order and providing customer service to employees, customers, guests, and vendors.
Develop relationships with clients, facilitate collaboration, and influence informally across team departments.
Track and report program performance and compliance requirements within provided guidelines.
Conduct security patrols on foot and monitor access to designated areas.
Watch for unusual activity and respond immediately and safely to on-site emergencies, including medical and non-medical situations.
Contact police or fire departments when required and permit authorized persons to enter property while monitoring entrances and exits.
Observe departing personnel to help protect against theft of company property.
Prepare reports on accidents, incidents, suspicious activity, and internal client or company issues; initiate preliminary investigations when required.
Assist employees and create a safe, friendly environment for visitors and clients in a professional manner.
Attend project meetings upon request to assess security implications of proposed changes.
Handle staffing and client requests in a timely manner.
Work independently and adapt to varying work paces while maintaining attentiveness and energy.