Incident Commander - Chicago

Surefox North America•Chicago, IL

About The Position

Surefox North America Inc. is seeking an experienced Incident Commander with high integrity and professionalism. The role involves working on assigned projects under the guidance of Shift Supervisors and Area Managers, serving as a liaison between Surefox and its clients, and providing emergency response. The Incident Commander performs duties in accordance with client policies and procedures and applicable state and federal regulations. The position responds to emergency events, medical and non-medical issues, and client requests, with an emphasis on customer service. In some circumstances, the Incident Commander initiates preliminary investigations and writes incident reports concerning client and company issues. The role includes static or foot patrol duties and requires the ability to meet the associated physical demands, strong observational skills, and close attention to detail. The posting welcomes veterans and candidates currently serving in the military reserves. Visa sponsorship is not offered.

Requirements

Experienced incident response professional.
High integrity and professionalism.
Ability to meet the physical demands of the role, including static or foot patrol responsibilities.
Exceptional observational skills and close attention to detail.
Ability to respond to emergencies and handle client requests with an emphasis on customer service.
Ability to work independently, adapt to varying work paces, and remain focused and energetic.
Perform duties in accordance with client policies and procedures and applicable state and federal regulations.

Nice To Haves

Veteran or currently serving in the military reserves.

Responsibilities

Conduct patrols, monitor access, deter unauthorized entry, and enforce security measures.
Collaborate with a Security Operations Center by responding to calls for service, reporting suspicious activity and security violations, and assisting with initial responses.
Respond promptly and safely to emergencies, contact first responders as needed, and take initial action to control and secure a scene.
Proactively investigate and report accidents, incidents, or other suspicious activity.
Verify identification of employees, vendors, or guests and control access using badges or other credentials.
Document security events, observations, and routine activity in detailed Daily Activity Reports or Incident Reports.
Perform light front desk duties, including greeting visitors, providing directions, verifying access, and creating a positive first impression.
Assist employees and provide a professional, welcoming environment for visitors and clients.
Build rapport and foster a collaborative environment with workplace and facilities teams, employees, visitors, and clients.
Proactively de-escalate situations and address concerns with courtesy and professionalism.
Work independently and adapt to varying work paces while remaining focused and energetic.
Respond to medical and non-medical issues and handle client requests in a timely manner.
Initiate preliminary investigations and write incident reports on internal client and company issues when circumstances require.