Incident Commander (Armed)

Surefox•Palo Alto, CA

About The Position

Surefox North America Inc is seeking an experienced, full-time Armed Incident Commander to work on projects for Silicon Valley clients in the Bay Area. The role acts as a liaison between Surefox and clients, providing security deterrence, emergency response, and customer service while following client policies and procedures and state and federal regulations. The position involves medical and non-medical response, staffing, handling client requests, and, in certain circumstances, initiating preliminary investigations and writing incident reports. The role is based in Palo Alto, California, and the posting lists a pay rate of $35.00 per hour. The listed schedule is Monday through Friday, 7:30 a.m. to 5:00 p.m., with an on-duty meal agreement; the description also identifies the hours as part-time. Armed Incident Commanders maintain safe, secure, and welcoming environments for clients and visitors by monitoring assigned areas, maintaining order, enforcing policies, and providing professional assistance and information. They conduct foot patrols, monitor access and entrances, watch for unusual activity, respond to emergencies, contact emergency services when needed, and prepare reports on accidents, incidents, and suspicious activities. They also build client relationships, support collaboration, track program performance and compliance, and may attend project meetings to assess security implications of proposed changes. Applicants must be eligible to work in the United States; visa sponsorship is not offered. Candidates must meet applicable licensing, background-screening, physical agility, and client access requirements. The company encourages veterans and military reservists to apply, while welcoming other candidates who share its commitment to protection.

Requirements

Must have or be willing to obtain Green Security Compliance.
Must be eligible for employment within the United States.
Must be at least 21 years old under state licensing guidelines.
Must pass an extensive background check and a five-panel drug screening.
Must live within driving distance or be willing to relocate.
Must have a current Department of Criminal Justice (DCJS) guard card or be eligible to qualify for one.
Must have a current DCJS Armed Guard Card or be eligible to qualify for one before working on site.
Must have a well-maintained firearm of the same caliber listed on the permit.
Must have a high school degree or equivalent.
Must demonstrate competence in reacting to and handling emergencies.
Must communicate effectively with people at all levels and from varied backgrounds.
Must exercise good judgment and make timely, sound decisions.
Must understand and follow written and verbal instructions.
Must be able to work independently and as a team member.
Must pass the Surefox Physical Agility Test (SPAT), with or without reasonable accommodation, before the scheduled start date.
Must meet Level 2B Limited Access Requirements, including providing specified TB, influenza, MMR, and varicella testing or vaccination documentation.
Must acknowledge or complete required client policies, guidelines, forms, and training, including specified vendor, communicable disease, patient safety, HIPAA, fire safety, tobacco, emergency code, and purchasing policies.
Must follow client policies and procedures and applicable state and federal regulations.

Nice To Haves

Security or law-enforcement-related experience.
Military background.
Report-writing experience.
CPR and First Aid training.
Glock 17 or Glock 19 preferred.

Responsibilities

Act as a liaison between Surefox and its clients.
Provide security deterrence and medical and non-medical emergency response.
Maintain a safe, secure, and welcoming environment for clients, employees, guests, and vendors.
Monitor assigned areas, conduct security patrols on foot, and monitor access.
Maintain order and enforce regulations, directives, and policies.
Provide professional customer service and information to client employees, customers, guests, and vendors.
Build client relationships, facilitate collaboration, and influence informally across team departments.
Track and report program performance and compliance requirements within provided guidelines.
Watch for unusual activity and respond immediately and safely to on-site emergencies.
Contact police or fire departments when there is an emergency.
Permit authorized persons to enter property and monitor entrances and exits.
Observe departing personnel to protect against theft of company property.
Prepare reports on accidents, incidents, and suspicious activities, and initiate preliminary investigations when required.
Handle client requests in a timely manner and assist with staffing.
Attend project meetings upon request to assess security implications of proposed changes.
Work independently and as a team member while adapting to varying work paces and maintaining attentiveness.