Incident Commander, Program Manager

Block•Bay Area, CA, United States of America, CA

2h•$135,800 - $245,400•Remote

About The Position

Block's Critical Incident Management Team (CIMT) plays an important role in protecting our operations, customers, and regulatory standing in the face of significant business incidents. As our organization continues to grow, we are expanding our incident command capabilities to ensure fast, coordinated, and effective responses to high-impact events. As an Incident Commander within the Risk organization, you will be at the center of Block's response to complex, high-stakes incidents, helping maintain our operational resilience and uphold our commitment to responsible innovation.

Requirements

7 + years of Proven experience in incident management, crisis response, or a related role within a high-stakes operational environment
5+ years of Project management, especially under time-sensitive and high-pressure conditions
Understanding of regulatory and compliance considerations in the financial services or technology space

Responsibilities

Be the lead incident commander for high-severity incidents across Block's ecosystem, including fraud events, customer-impacting issues, regulatory matters, and escalated incidents.
Direct the real-time response and coordination among cross-functional teams such as Legal, Compliance, Engineering, Product, and Customer Success
Be the central point of accountability for incident escalation, containment, remediation, and resolution
Document and maintain detailed incident timelines, key decisions, and supporting evidence throughout the lifecycle of the incident
Oversee the preparation of final incident reports
Manage internal communication channels and ensure accurate, updates are shared with stakeholders at all levels
Facilitate post-incident reviews to identify lessons learned and improve incident preparedness and response