F1 Incident Commander

Wells Fargo & Company•Chandler, AZ

1d•Hybrid

About The Position

Wells Fargo is seeking an F1 Incident Commander in technology as part of Commercial and Corporate & Investment Banking Technology (CCIBT). In this role you would be responsible for frontline (F1) engagement in technology incidents and events impacting CCIBT, helping to ensure rapid detection, effective coordination, clear communications, and disciplined execution during incidents, major events, and high‑risk operational activities.

Requirements

5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of experience in IT Incident and Event Management within an enterprise environment
5+ years of experience with ITIL Incident, Problem, and Change Management practices
5+ years of experience with ServiceNow or equivalent ITSM platforms

Nice To Haves

Proven ability to operate calmly and decisively in high‑pressure, high‑visibility situations
Excellent stakeholder communication skills, including executive‑level updates
Experience supporting Major Events, BCP/DR exercises, or market‑critical activities
Familiarity with follow‑the‑sun operational models
Exposure to Reliability Engineering, SLOs, or automation‑first operations
Experience within banking, financial services, or regulated technology environments

Responsibilities

Actively engage with Major Incidents assisting with triage, stakeholder communications, and recovery activities, while ensuring high‑quality hand‑off to Problem Management
Help drive timely engagement of platform, infrastructure, and application teams to restore service
Ensure incidents are accurately logged, updated, and transitioned across shifts using defined handover processes and tooling
Help coordinate Major Incidents and planned/unplanned technology events (e.g., BCP exercises, data center activities, market events)
Support or lead war rooms / command bridges, ensuring disciplined execution, clear roles, and structured updates
Track milestones, risks, and application readiness during events, ensuring issues are raised and managed via standard incident processes.
Maintain accurate event status tracking and ensure final outcomes and issues are formally documented
Deliver clear, concise, and timely communications to stakeholders, senior leadership, and executive audiences during incidents and events.
Produce and distribute incident notifications, updates, and summaries via approved channels (email, Teams, leadership chats)
Identify opportunities to improve incident detection, response efficiency, automation, and tooling