IOC Incident Commander

IREN•Dallas, TX

About The Position

IREN is a leading AI Cloud Service Provider, delivering large-scale GPU clusters for AI training and inference. IREN’s vertically integrated platform is underpinned by its expansive portfolio of grid-connected land and data centers in renewable-rich regions across the U.S. and Canada. With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way - responsibly, sustainably and having a positive impact on the communities we operate in. We are seeking a highly analytical and operationally focused Operational Data Analyst to help build and mature a modern Service Management and Reliability Operations organization at the center of critical operations supporting our HPC Data Center Operations. This role is responsible for transforming operational telemetry, service management data, observability signals, and reliability metrics into actionable operational intelligence that improves service reliability, reduces operational risk, enables executive decision-making, and drives continual operational improvement. The successful candidate will function as an operational intelligence partner aligned to Incident Management, Problem Management, Change Enablement, Reliability Engineering, Production Operations, and Service Reliability Governance teams.

Requirements

Bachelor's degree in Computer Science, Data Science, Statistics, or equivalent hands-on experience
5+ years of experience in operational analytics, IT Operations, Service Management analytics, Reliability Operations, or related environments.
Strong experience with operational reporting, dashboard development, and analytics platforms.
Hands-on experience with Power BI, Tableau, SQL, and Python.
Experience working with ITSM platforms such as ServiceNow or Jira Service Management.
Strong analytical thinking and operational problem-solving skills.
Familiarity with SRE, observability engineering, and telemetry-driven operations concepts.
Experience supporting operational automation and orchestration initiatives.
Excellent verbal and written communication skills with the ability to engage technical teams and executive leadership.
Experience with Jira Service Management or similar platforms.

Responsibilities

Analyze operational telemetry, incident data, change data, event data, and service management trends to identify systemic operational risks and reliability improvement opportunities.
Develop actionable operational intelligence supporting Incident Management, Problem Management, Change Enablement, Reliability Engineering, and Production Operations teams.
Design, develop, and maintain operational dashboards, scorecards, and executive reporting frameworks.
Establish and govern operational KPIs, reliability metrics, and service health indicators.
Correlate operational events, incident activity, observability signals, and infrastructure telemetry to improve service visibility and operational awareness.
Present operational insights and trend analysis to technical leadership and executive stakeholders.
Identify opportunities to automate operational reporting, telemetry analysis, KPI generation, and alert correlation workflows.
Focuses on operational outcomes rather than report generation alone.
Comfortable challenging assumptions using data and trend analysis.
Identify opportunities for predictive operational analytics and automated insight generation.
Improve operational data integration between observability and ITSM platforms.

Benefits

Competitive wages with robust per diem and project allowance, when applicable
Overtime compensation for non-exempt workers for hours worked over 40 per week
Relocation and Living-out-allowance (as applicable and based on successful candidate circumstances)
100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents
Company-paid short-term and long-term disability insurance
Voluntary life, critical illness, and accident coverage available
Health Savings Accounts (HSA) – when combined with the High-Deductible Health Plan
Employee Assistance Program and wellness resources
401(k) retirement plan with company match
Paid professional development and access to financial planning and legal services
Paid Time Off (PTO) and paid holidays
Professional development to support certifications, continuing education, or role related training
Company events and team-building activities