Inbound Senior Operations Manager

WINESHIPPING.COM LLC•Napa, CA

2d•$110,000 - $130,000

About The Position

The Senior Operations Manager is responsible for all aspects of facility operations, including people management and development, processes, and meeting or exceeding client expectations. This multifaceted role balances strategy and execution and leads Operations Managers and hourly Lead Supervisors to achieve operational excellence. The position oversees upwards of 100 hourly and salaried employees. The manager owns the operational budget and plans for labor needs and peak seasons. They lead strategic continuous-improvement projects, collaborate with leaders across the company to improve efficiency and reduce costs, establish expectations and coach managers, develop talent, and support recruiting and promotion decisions. The role also ensures shipping, receiving, and inventory accuracy by following company procedures, using warehouse management software, and auditing results. The position collaborates with HR, Finance, Maintenance, Safety, IT, and other leaders on projects and initiatives. Work beyond regular hours and occasional weekends may be required. The role includes prolonged standing, walking, or sitting; occasional lifting, carrying, or moving items up to 50 pounds; frequent hand and finger dexterity; and occasional climbing, balancing, bending, stooping, kneeling, crawling, work near moving mechanical parts, loud noise, and varying temperatures.

Requirements

Bachelor’s degree from an accredited university or 2+ years of recognized fulfillment experience.
5+ years of management experience in a manufacturing, production, or distribution environment.
Direct management experience with an hourly employee population and its performance.
Experience with performance metrics, process improvement, and Lean techniques.
Experience with a contingent workforce during peak seasons.
Ability to handle changing priorities and use good judgment in stressful situations.
Commitment to excellence and high standards.
Attention to detail.
Ability to work independently and as a member of teams and committees.
Versatility, flexibility, and willingness to work amid changing priorities.
Ability to understand and follow written and verbal process instructions.
Strong verbal, written, and phone communication skills.

Nice To Haves

Bilingual skills.

Responsibilities

Manage all aspects of facility operations, including people, processes, and client expectations.
Lead Operations Managers and hourly Lead Supervisors and oversee upwards of 100 hourly and salaried employees.
Own the operational budget, including safety, productivity, finances, labor planning, and inbound and outbound goals.
Forecast labor needs and plan for peak seasons, looking three, six, and twelve months ahead.
Lead strategic projects that improve productivity and streamline operations, using team insights to solve problems and encourage innovation.
Collaborate with company leaders to share ideas, improve efficiency, and identify cost savings.
Set expectations for Operations Managers, track performance, provide feedback, and hold the team accountable.
Develop and mentor team members.
Maintain shipping, receiving, and inventory accuracy by following procedures, using warehouse management software, and auditing results.
Work with HR, Finance, Maintenance, Safety, IT, and other leaders to secure support and resources for projects and initiatives.
Participate in recruiting and evaluate internal and external candidates for promotions and new hires.
Perform other duties and projects as assigned.
Work beyond regular hours and occasionally on weekends when needed.