Inbound Operations Advisor (Interim)

Kendra Scott • Austin, TX

3d • Onsite

About The Position

At Kendra Scott, our Distribution Center is essential to our operations, and we're seeking a detail-oriented individual for a dynamic role as a Reverse Logistics Advisor. Reporting to the Inbound Operations Associate Manager, you will be responsible for processing ecommerce returns and exchanges.

Requirements

• Ability to collaborate and influence diverse internal and external stakeholders.
• Strong problem-solving skills with a focus on recommending process improvements and providing potential solutions.
• Team-oriented mindset to achieve shared goals.
• Proficiency in relevant computer systems (SAP, Microsoft Excel, Outlook).
• Accurate processing of transactional data.
• Excellent written, verbal, and professional communication skills.
• Bachelor’s degree or equivalent work experience.
• Proven ability to deliver consistent results and execute effectively.
• Strong organizational and time-management skills.
• Excellent communication skills with a proactive, problem-solving attitude.
• Growth mindset with a desire to learn, adapt, and embrace new ideas.
• Commitment to our core values of Family, Fashion, and Philanthropy.

Nice To Haves

• Database management experience is preferred.

Responsibilities

• Organize and label incoming returns following established guidelines.
• Collaborate with the Receiving and Reverse Logistics team to open and sort incoming returns.
• Process refunds and charges based on customer requests and return policies.
• Deliver exceptional customer service by ensuring timely processing of credits in line with departmental standards.
• Meet transactional completion deadlines in accordance with company accounting guidelines.
• Track and report quantifiable product feedback from web returns to Customer Service and Receiving and Reverse Logistics leadership.
• Work with Inventory Control to ensure accurate handling and management of inventory.
• Communicate workload status and balance effectively with leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level