Inbound Operations Team Leader

Target • Miami, FL

1d • Onsite

About The Position

The Inbound Operations Team Leader leads the inbound team responsible for unloading trailer deliveries and preparing merchandise for stocking on the sales floor. The role helps deliver a consistent, guest-first experience by ensuring products are available for purchase and by leading efficient, safe operations. The position provides experience in guest service, retail business fundamentals, workload planning, inventory management, sales trends, pricing and promotions, and leading hourly team members.

The Team Leader plans and assigns work to meet daily, weekly, and monthly business priorities; develops team members through selection, onboarding, training, coaching, and feedback; and uses operational and outcome metrics to identify opportunities and improve results. The role also supports store safety, security, compliance, and guest services, and may occasionally assume store-level leadership-on-duty responsibilities. Work schedules vary based on business needs and may include nights, weekends, holidays, closing shifts, and other peak shopping times. This is a full-time role, but weekly hours are not guaranteed to reach 40 and may fluctuate with business needs.

Requirements

• High school degree or equivalent.
• Must be at least 18 years old.
• Ability to lead others and hold them accountable.
• Ability to learn and adapt to current technology needs.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations as needed.
• Ability to climb ladders as needed.
• Ability to scan, handle, and move merchandise safely and efficiently, including frequently lifting, carrying, and moving items up to 44 pounds throughout a shift without additional assistance; work involves repetitive bending, twisting, reaching, and rotating.
• Ability to work a flexible schedule, including nights, weekends, and holidays; reliable and prompt attendance is necessary.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing certain duties, including Drive Up and carryout.
• Ability to remain mobile throughout a scheduled shift, which may vary in length.

Nice To Haves

• Previous retail experience is preferred, but not required.

Responsibilities

• Deliver guest experience commitments and promote an Easy, Inspiring, and Friendly guest experience.
• Ensure team members understand, receive training on, and consistently deliver guest experience commitments and operational standards.
• Observe team performance, provide feedback, recognize positive guest experiences, and hold team members accountable.
• Review guest, financial, and team outcome metrics to identify opportunities, take action, align the team on execution, celebrate successes, and improve results.
• Understand sales goals and plans and execute daily and weekly workloads to achieve department and store sales goals and support guest engagement.
• Lead and share expertise in operations, freshness, accuracy, and efficiency.
• Establish clear goals and expectations with guidance from the direct leader and hold team members accountable.
• Use workload planning tools to complete scheduled work and ensure areas are guest-ready at store opening.
• Assign daily tasks to team members based on planned workload and guest traffic, aligned with business priorities.
• Assess General Merchandise backroom and sales-floor areas and review reports to identify gaps and plan corrective action.
• Ensure products are available for purchase and merchandise is prepared for stocking on the sales floor.
• Assist the direct leader with leading and following up on organizational and operational changes.
• Help build the General Merchandise team through selection, onboarding, learning, ongoing training, direction, and feedback on completed work.
• Promote inclusivity by valuing diverse perspectives, acting authentically and respectfully, and creating equitable experiences.
• Model ethical conduct, safety, and compliance, and hold the team accountable to these standards.
• Lead a safety culture by modeling and recognizing safe behavior, identifying and correcting hazards, supporting incident response, and timely and accurate injury reporting and investigation.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• If serving as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level leadership-on-duty responsibilities during assigned shifts based on store needs.
• Address store and offsite emergency and compliance needs.
• Support guest services, including backup cashiering, order pickup, and Drive Up, while maintaining applicable compliance requirements, including adult beverage laws.
• Perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education, and well-being benefits may be available; eligibility varies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED