Inbound Phone Sales Agent

Historic Tours of America•St. Augustine, FL

12h•Onsite

About The Position

This on-site position in St Augustine, FL, is responsible for managing a large number of inbound Sales Phone calls promptly for tours and attractions located across the United States. You are to answer calls with a smile in your voice, enthusiasm, and pride in our many tourist locations and products. Your primary task is to make a high-energy sales pitch to sell tickets and take reservations while communication accurate information. Ensure the customer knows what they would miss by not taking our tour. You tell our story to everyone you come in contact with; they judge our company and all of our CASTmembers by the way you perform your job.

Requirements

High degrees of self-motivation and the ability to work independently over long periods of time within the scope of established rules and regulations.
Demonstrable customer service and sales skills
Ability to accurately type 40 to 45 words per minute
Ability to read, write, and speak clear English in order to communicate with coworkers and the general public
A sound knowledge of telephone etiquette with the ability to speak in a clear voice. No shouting or interrupting the customer. Voice modulations.
Must pass pre-employment background check and substance abuse testing
Ability to learn and memorize details of the products sold by the National Customer Care Center in 90 days.

Nice To Haves

High school graduate or equivalent preferred.
6 months or more experience in a call center environment or customer service experience is preferred

Responsibilities

Answer inbound calls from both telephone and live chat from the websites promptly and professionally.
Extend courtesy and hospitality in full measure to every guest.
Provide information and build the customer's interest in the services and products offered by the company.
Proactively encourage guests to purchase tour tickets.
Sell additional services by recognizing opportunities to up-sell.

Benefits

Competitive pay: $15 per hour + commission
Paid training: $17 per hour
Paid vacation time
Company sponsored health and wellness plans
Paid sick time
401K plan with company matching
Fun and upbeat work environment with various award and recognition celebrations throughout the year
First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%)
Discounts in retail stores
Free admission to all company attractions