Inbound Phone Banker/Customer Service Representative

VXI Global Solutions•Charlotte, NC

1d•$18•Onsite

About The Position

VXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in our world-class contact center in Charlotte, NC. As an Inbound Phone Banker/ Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits. You will be the first point of contact for customers seeking assistance with their banking transactions, inquiries, and problem resolutions. Your ability to communicate effectively, handle sensitive information, and offer solutions promptly will be vital to ensuring customer satisfaction and retention. You will be a crucial link between our client and their customers, ensuring a positive and seamless experience.

Requirements

High school diploma or equivalent; additional education or relevant certifications in finance, banking, or customer service are a plus.
Proven experience in a call center or customer service environment, preferably within the banking or financial industry.
Strong verbal communication skills with a customer-centric approach to handle interactions professionally and courteously.
Excellent problem-solving abilities, attention to detail, and ability to handle confidential information securely.
Familiarity with banking products, processes, and regulations.
Proficiency in using computer systems, databases, and customer relationship management (CRM) software.
Ability to adapt to a fast-paced and dynamic work environment.
Strong multitasking skills to manage simultaneous calls, inquiries, and tasks effectively.
Willingness to work flexible hours, including evenings, weekends, and holidays.
Must be available to attend 100% of training, no time can be missed.
Must be available to work anytime during center operating hours including Saturdays, Sundays and holidays.
7-year employment verification.
10-year Background check.
10-Panel Drug Screening Test (THC).

Responsibilities

Handle incoming calls from customers regarding various card services and deposit-related queries, including but not limited to credit/debit card issues, account balances, fund transfers, check deposits, and transaction disputes.
Identify and address customers' concerns, complaints, or issues in a professional and empathetic manner. Investigate problems thoroughly and take necessary steps to resolve them, ensuring a positive customer experience.
Update customer account information, process transactions, and perform account maintenance activities as required.
Develop a deep understanding of the bank's card services and deposit products, terms, conditions, and policies to provide accurate and reliable information to customers.
Adhere to banking regulations, security protocols, and data protection guidelines while handling customer information and transactions.
Communicate effectively with customers to gather necessary information, explain processes, and set clear expectations for issue resolution and follow-up.
Maintain accurate records of customer interactions, transactions, and inquiries in the call center's database.
Stay updated on industry trends, banking regulations, and internal processes to enhance job knowledge and deliver outstanding service.
Meet and exceed individual and team-based performance targets, including call handling time, customer satisfaction, and first-call resolution rates.

Benefits

$18.00 per hour base pay
Bonus Opportunities - Earn up to $4 an hour additional with bonuses!
Full Health Insurance Options (Medical, Dental, & Vision)
Fun Work Environment
Free Gym Membership after 90 days of employment
Free Parking
Convenience store access in business complex
Abundant Advancement Opportunities
Cell phone benefits for employees - $25/month per line for unlimited phone, text and data.
Referral for Life Program ™