Inbound Lead Response Specialist - Miami, FL - In Person

Diesel Pro Power Inc. • Miami, FL

7d • Onsite

About The Position

Inbound Lead Response Specialist at Diesel Pro Power, a Miami-based global marine diesel parts company serving customers in over 180 countries. This role is the front line of inbound revenue, ensuring no opportunity is missed when customers have a vessel down or equipment out of service. The primary responsibility is to respond fast, filter noise, route correctly, and protect opportunities from being missed. This is a fast-paced, repetitive, structured, performance-measured operational role, not a traditional customer service role. The specialist will handle inbound calls, web leads, inbound chats, abandoned carts, and customer follow-up activity, while also protecting sales reps from non-sales calls, unsupported-product inquiries, and low-value interruptions. The role does not involve closing sales, quoting pricing, technical troubleshooting, or extended customer conversations.

Requirements

• 2+ years of high-volume phone experience (call center, reception, sales support, or similar)
• Comfortable on the phone for the majority of the workday
• Strong organizational habits and ability to multitask under pressure
• Reliable, punctual, and consistent

Nice To Haves

• Experience with HubSpot or another CRM
• Bilingual English/Spanish
• Background in sales support, lead routing, or customer-facing operations

Responsibilities

• Answer inbound calls immediately
• Respond to new leads quickly
• Transfer customers live to the correct specialist
• Filter non-sales calls and unsupported-product inquiries away from sales reps
• Handle inbound chats and customer inquiries
• Follow up on abandoned carts
• Make post-delivery customer follow-up calls
• Request Google reviews and referrals
• Log all activity in HubSpot
• Keep the inbound queue moving throughout the day

Benefits

• $20–21/hour base pay
• Monthly performance bonus
• Employer-paid medical coverage
• Employer-paid dental and vision coverage
• Employer-paid basic life & AD&D insurance
• Paid time off (PTO)
• Paid company holidays (separate from PTO)
• Access to additional voluntary benefits through TriNet
• Long-term growth path into sales and operations roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed