Customer Service Representative — Miami, FL (In-Person)

Diesel Pro Power Inc. • Miami, FL

4h • Onsite

About The Position

In this role, you will be the front line of inbound revenue at Diesel Pro Power, a Miami-based global marine diesel parts company serving customers in over 180 countries. Your primary responsibility is to ensure that no opportunity is missed by responding quickly, filtering noise, routing calls correctly, and protecting opportunities from being lost. This is a fast-paced, repetitive, structured, performance-measured operational role, not a traditional customer service role where you will be responsible for closing sales, quoting pricing, technical troubleshooting, or extended customer conversations. Your work is crucial in protecting inbound revenue opportunities and keeping sales reps focused on selling, thereby helping to keep the revenue engine moving.

Requirements

• 2+ years of high-volume phone experience (call center, reception, sales support, or similar)
• Comfortable on the phone for the majority of the workday
• Strong organizational habits and ability to multitask under pressure
• Reliable, punctual, and consistent

Nice To Haves

• Experience with HubSpot or another CRM
• Bilingual English/Spanish
• Background in sales support, lead routing, or customer-facing operations

Responsibilities

• Respond fast
• Filter the noise
• Route correctly
• Protect opportunities from getting missed
• Handle inbound calls
• Handle web leads
• Handle inbound chats
• Handle abandoned carts
• Perform customer follow-up activity
• Filter non-sales calls
• Filter unsupported-product inquiries
• Answer inbound calls immediately
• Respond to new leads quickly
• Transfer customers live to the correct specialist
• Follow up on abandoned carts
• Make post-delivery customer follow-up calls
• Request Google reviews and referrals
• Log all activity in HubSpot
• Keep the inbound queue moving throughout the day

Benefits

• $20–21/hour base pay
• Full-time, stable position
• Monthly performance bonus
• Top performers can realistically earn approximately $50,000–$55,000+ annually
• Employer-paid medical insurance
• Employer-paid dental and vision insurance
• Employer-paid life insurance
• Paid time off
• Paid company holidays
• Access to additional voluntary benefits through TriNet
• Long-term growth path into sales

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed