Inbound Sales Support Specialist — Miami, FL (In-Person)

Diesel Pro Power Inc. • Miami, FL

7d • Onsite

About The Position

You are the front line of inbound revenue at Diesel Pro Power, a Miami-based global marine diesel parts company serving customers in over 180 countries. When our customers have a vessel down or equipment out of service, every minute matters. Your job is to make sure no opportunity gets missed. This is a fast-paced, repetitive, structured, performance-measured operational role. This is NOT a traditional customer service role. You are NOT responsible for closing sales, quoting pricing, technical troubleshooting, or extended customer conversations. Every missed call can mean a lost customer. Every delayed response can mean a lost sale. Your job is to protect inbound revenue opportunities and keep sales reps focused on selling. You help keep the revenue engine moving.

Requirements

• 2+ years of high-volume phone experience (call center, reception, sales support, or similar)
• Comfortable on the phone for the majority of the workday
• Strong organizational habits and ability to multitask under pressure
• Reliable, punctual, and consistent

Nice To Haves

• Experience with HubSpot or another CRM
• Bilingual English/Spanish
• Background in sales support, lead routing, or customer-facing operations

Responsibilities

• Respond fast
• Filter the noise
• Route correctly
• Protect opportunities from getting missed
• Handle inbound calls
• Handle web leads
• Handle inbound chats
• Handle abandoned carts
• Handle customer follow-up activity
• Protect sales reps from non-sales calls
• Protect sales reps from unsupported-product inquiries
• Protect sales reps from low-value interruptions
• Answer inbound calls immediately
• Respond to new leads quickly
• Transfer customers live to the correct specialist
• Filter non-sales calls and unsupported-product inquiries away from sales reps
• Handle inbound chats and customer inquiries
• Follow up on abandoned carts
• Make post-delivery customer follow-up calls
• Request Google reviews and referrals
• Log all activity in HubSpot
• Keep the inbound queue moving throughout the day

Benefits

• $20–21/hour base pay
• Monthly performance bonus — top performers earn an additional $500–1,000+ per month
• Employer-paid medical coverage
• Employer-paid dental and vision coverage
• Employer-paid basic life & AD&D insurance
• Paid time off (PTO)
• Paid company holidays (separate from PTO)
• Access to additional voluntary benefits through TriNet
• Long-term growth path into sales and operations roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed