Inbound Lead Development Specialist

School Furniture•Cincinnati, OH

11d•Hybrid

About The Position

School Outfitters is seeking a customer-focused Inbound Lead Development Specialist to join its Sales team. This sales-focused role follows up with customers who have already expressed interest by submitting website inquiries; it does not require cold calling, independent prospecting, or generating new leads. Through outbound phone calls, the specialist learns about customers’ projects, identifies purchasing needs, qualifies opportunities, and connects qualified customers with the appropriate Account Manager. The role builds foundational sales skills in customer discovery, relationship building, lead qualification, and sales communication. The specialist receives coaching and product training and works alongside experienced sales professionals. The position may prepare the successful candidate for future opportunities in Account Management, Inside Sales, or other sales-related roles. School Outfitters is a 100% employee-owned national supplier of educational furniture and equipment. The company helps educators create engaging learning environments and transforms more than 40,000 education spaces each year. The position is based in Cincinnati, Ohio, with onsite work Monday through Thursday and work from home on Fridays.

Requirements

Strong communication and listening skills.
Ability to make at least 80 outbound calls per day.
Confidence and enthusiasm when speaking with customers by phone.
Natural curiosity and ability to ask thoughtful questions.
Self-motivation, dependability, and a positive attitude.
Strong organization and attention to detail.
Comfort learning CRM systems and new technology.
Genuine interest in building a long-term career in sales.

Nice To Haves

Previous customer service, retail sales, inside sales, or phone-based experience.

Responsibilities

Make outbound calls to customers who have submitted online inquiries or requested information.
Engage customers in conversations to understand their needs, project scope, purchasing timelines, and next steps.
Ask discovery questions to identify qualified sales opportunities.
Build rapport and create a positive first impression of School Outfitters.
Accurately document customer conversations and opportunities in HubSpot.
Connect qualified customers with the appropriate Account Manager for quoting and purchasing assistance.
Maintain consistent follow-up with customers who have not responded or are not ready to purchase.
Meet established outreach, qualification, and customer engagement expectations.
Participate in sales coaching, product training, and professional development.