Inbound Customer Success Rep II
AeroSafe Global•City of Rochester, NY
•Onsite
About The Position
The Inbound Customer Success Representative interfaces with customers via inbound and outbound calls or email, depending on customer requirements. The position facilitates the return of leased assets and supports inventory management. The role includes educating customers about AeroSafe’s return program, maintaining customer contact information and CRM data integrity, and coordinating retrieval and shipping of AeroSafe boxes. The employee works with customers and internal business units to resolve issues and maintain strong relationships.
Requirements
- Associate degree or applicable experience.
- Customer-focused and service-oriented.
- Excellent problem-solving skills and willingness to research information to find solutions.
- Persistence when tasks are challenging.
- Tolerance for repetitive work in a fast-paced, high-production environment.
- Outstanding written and verbal communication skills.
- Solid decision-making, problem-resolution, and creative-thinking skills.
- Self-starter who is motivated and driven to exceed goals.
- Strong computer navigation skills and PC knowledge, including experience with Excel.
Responsibilities
- Communicate with clients by phone and email to educate them about the program and establish ongoing contact information.
- Maintain data integrity in the company CRM.
- Interface with multiple business units.
- Track, trace, document, and arrange retrieval of AeroSafe boxes.
- Produce courier shipping documents and arrange pickups at customer sites.
- Educate customers about product features and benefits to improve product-related sales and customer satisfaction.
- Collaborate with team members and coordinate customer solutions.
- Prepare complete and accurate work, including documenting actions taken in company systems.
- Establish and maintain good relationships with internal and external customers.
- Diffuse difficult customer situations.
- Perform other tasks as assigned.
Benefits
- Employer contributions toward medical coverage
- Vision insurance
- 401(k) retirement savings plan
- Dental insurance
- Life and AD&D insurance
- Voluntary accident insurance
- Voluntary critical illness insurance
- Voluntary hospital indemnity insurance
- Flexible Spending Accounts (FSA)
- Health Savings Account (HSA)
- Paid Time Off (PTO)
- 10 paid holidays annually
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
