Inbound Call Center Manager / Team Lead - Finance Industry

EXL • United States,

6d • $55,000 - $65,000 • Onsite

About The Position

We are seeking a dedicated and experienced Customer Service Inbound Call Center Managers to lead our team of customer service representatives in the Transfer Agency department. In this role, you will be responsible for overseeing a team of up to 18 call center representatives, ensuring high-quality service delivery and compliance with industry standards. This position requires strong leadership skills, a deep understanding of Call Center management and a commitment to fostering a positive work environment.

Requirements

• Strong leadership skills
• Deep understanding of Call Center management
• Commitment to fostering a positive work environment

Nice To Haves

• Experience mentoring and managing financial services inbound call center teams

Responsibilities

• Overseeing a team of up to 18 call center representatives
• Ensuring high-quality service delivery
• Ensuring compliance with industry standards

Benefits

• Up to 8% of base pay paid out on a quarterly basis
• 15 vacation days
• 10 sick days
• 2 floating holidays
• 8 company holidays
• Volunteer time-off
• Jury duty leave
• Bereavement leave
• Military leave
• Medical insurance
• Subsidized gym memberships
• Dental insurance
• Vision insurance
• Legal insurance
• Identify theft insurance
• Critical illness insurance
• Pet insurance
• Basic life Insurance
• Short Term disability
• Long term disability
• Employee assistance program
• Mental health support
• Online yoga access
• 401k match up to 3% annually

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed