Call Center Customer Service Representative - (Inbound call center)

SpectrumAM • San Antonio, TX

3d • Onsite

About The Position

If you are looking for a new career in a stable, recession-proof industry where you can use your incredible customer service skills to solve problems for our homeowners, then this might be the position for you. We are looking for someone that thrives in fast–paced multitasking, which can solve complex problems quickly – with a smile! Spectrum Association Management is an HOA Management Company that manages the operations of many homeowners’ associations throughout Texas and Arizona. We are proud to be one of the most respected and recognized companies in our industry, named Best Place to Work for the last 18 years in a row. We are energetic and passionate about our goals that have led to continued company growth, which translates to more opportunities for our employees. We operate a contact center with a friendly and team-oriented atmosphere where we support thousands of diverse requests daily. Our homeowners contact us in many channels – phone, email, chat. We are currently hiring for a full-time representative. Shift hours may vary based on business needs but will be between 8 am to 6 pm Monday to Friday. Some weekend work available but not required.

Requirements

• Self-motivated individual that over-achieves goals.
• Fast learner that can understand complex service.
• Resilient and positive attitude while handling difficult interactions.
• Tech wizardry to efficiently use CHAT, EMAIL, PHONE, and client database tools seamlessly.
• Strong passion for customer success and pride on resolution of homeowner concerns.
• Experience in a fast-paced call center environment or similar type of customer service role is desired, but may not be required if you know you will excel in that type of environment.

Responsibilities

• Solve problems for homeowners.
• Multitask across different communication platforms.
• Handle diverse requests daily via phone, email, and chat.
• Efficiently use CHAT, EMAIL, PHONE, and client database tools seamlessly.

Benefits

• Recognized as Best Places to work for the past 18 years in a row.
• Fastest Growing Company - Fast Track 50 in 2020.
• Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.
• Work / Life balance.
• 5 weeks of PTO
• 40 paid hours per year for community service activities.
• 11 Annual Paid Holidays.
• Paid Training - Internal Learning and Development Management System.
• Medical, Dental, Vision, STD/LTD, Life/AD&D
• 401k program
• Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
• Well-structured career track plan with a 6-month review.
• Pay $15.00/hr. with reviews and performance increase opportunities every 6 months.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed