Inbound Pharmacy Call Center Rep

TEKsystems•Tempe, AZ

3d•$21 - $21•Onsite

About The Position

This role involves working as a Customer Service Representative in a call center environment, primarily handling inbound calls and some follow-up calls. The representative will answer calls and questions related to prior authorization, general inquiries, and some confidential information. A high level of customer service and attention to detail is required. The role involves accurately entering information and is measured on quality and accuracy, with a potential call volume of 50-100 calls per day depending on complexity. The representative will utilize multiple systems and programs to track information and update customer communications.

Requirements

1 year of call center experience within the last 1-2 years.
No 'jumpy' resumes (client will not approve resumes with frequent job changes).
At least one year of high-volume call center experience in the last 2-3 years.
Typing at least 30 WPM.
Computer knowledge and skills.
Ability to pass an IKM Typing Test (One Space Version, 1min) with 30 WPM.
Ability to pass a Call Center - Telephone Skills test with a 75% minimum.
Ability to describe situations related to using multiple computer systems during a customer call.
Ability to describe how a new CRM or data entry system was learned.
Ability to describe how accuracy is ensured while entering information in a fast-paced call center using multiple systems.

Responsibilities

Handling inbound calls and some follow-up calls.
Answering calls and questions on prior authorization, general questions, and some confidential information.
Providing great customer service with high-level attention to detail.
Entering information accurately.
Utilizing multiple systems and programs to track information and update communication with customers.