In-Store Member Solution Specialist - Highway 41 - Full Time

TENNESSEE VALLEY FEDERAL CREDIT UNI • Ringgold, GA

13d • Onsite

About The Position

The Member Solution Specialist (MSS) provides exceptional service to members by offering personalized financial solutions and assistance. The role goes beyond processing transactions by building and maintaining strong member relationships and promoting TVFCU products and services. It calls for a positive, enthusiastic, and investigative mindset, excellent communication and problem-solving skills, a solid understanding of TVFCU products and services, and a passion for helping members achieve their financial goals.

The position is based at the Hwy 41 Branch in Ringgold, Georgia. The stated shift is Monday through Friday, 9:45 a.m. to 6:15 p.m.; flexibility to work weekends and/or extended hours may be needed. Candidates considered for employment must complete pre-employment screening, including verification of education, employment, and other pertinent application information, work-eligibility verification, a criminal background check, drug screening, and a credit check.

Requirements

• High school diploma or equivalent.
• Experience in a member-service or sales role; banking or credit-union experience is preferred.
• Excellent interpersonal and communication skills, including the ability to explain financial concepts clearly.
• Strong problem-solving skills and the ability to handle member concerns and complaints professionally and empathetically.
• Ability to interact professionally with members and potential members and achieve individual goals.
• Strong attention to detail and accuracy in financial transactions and member records.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Proficiency with email and Microsoft Office tools.
• Flexibility to work weekends and/or extended hours as needed.
• Demonstrated commitment to outstanding member service and building long-term member relationships.
• Successful completion of pre-employment screening, including education and employment verification, verification of other pertinent application information and eligibility to work in the United States, criminal background check, drug screening, and credit check.

Nice To Haves

• Additional certifications in finance or related fields.
• Banking or credit-union industry experience.

Responsibilities

• Promptly welcome members and non-members in the branch and promote exceptional service through positive interactions.
• Initiate casual conversations with customers shopping in the store while demonstrating strong public relations skills.
• Engage members in conversations to understand their financial goals and concerns, respond to inquiries, and provide personalized solutions and accurate information.
• Identify opportunities to deepen member relationships and recommend appropriate TVFCU products and services.
• Process member transactions and inquiries, including business deposits, loan closings, and debit-card issuance; answer online and mobile banking questions and troubleshoot basic issues.
• Educate members about the benefits of digital banking and online and mobile banking.
• Resolve member issues and discrepancies promptly and professionally, maintaining composure and a positive attitude; collaborate with the manager or relevant departments when needed.
• Meet or exceed production goals by identifying needs and offering TVFCU products and services.
• Maintain in-depth knowledge of products, services, policies, and procedures to answer routine and complex questions.
• Maintain confidentiality of member information.
• Service and replenish branch ITM/ATM machines weekly or more frequently as needed.
• Balance the cash vault and ATM/ITM daily.
• Operate the self-service coin depository and sell coin to the vendor.
• Comply with policies and procedures and complete required training.
• Demonstrate TVFCU core values—integrity, honesty, flexibility, teamwork, leadership, accountability, and strong relationships—in member interactions.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED