PHO - In-Room Dining Server

70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix • Atlanta, GA

25d • Onsite

About The Position

The PHO - In-Room Dining Server delivers dining experiences to hotel guests in their rooms, providing attentive and professional service that supports guest comfort and satisfaction. The server takes orders accurately, delivers food and beverages promptly, responds courteously and efficiently to guest requests or concerns, and maintains high standards of cleanliness and presentation. The role contributes to the hotel’s food and beverage service and to memorable guest experiences.

Requirements

• High school diploma or equivalent.
• Previous food and beverage service experience, preferably in a hotel or hospitality environment.
• Ability to communicate clearly and professionally with guests and team members.
• Basic math skills for handling orders and payments.
• Ability to stand and walk for extended periods and carry trays weighing up to 25 pounds.

Nice To Haves

• Experience in in-room dining or room service.
• Knowledge of food safety and sanitation standards, such as ServSafe certification.
• Familiarity with hotel property management systems or point-of-sale software.
• Multilingual abilities to assist a diverse guest population.
• Customer service training or certification.

Responsibilities

• Greet guests warmly and take in-room dining orders accurately, noting special requests and dietary restrictions.
• Deliver food and beverages to guest rooms promptly while maintaining presentation and temperature standards.
• Set up trays and in-room dining areas according to hotel standards, maintaining cleanliness and attention to detail.
• Respond professionally and efficiently to guest inquiries and requests, escalating issues to management when necessary.
• Maintain knowledge of menu items, daily specials, and hotel policies to provide accurate information and recommendations.
• Collaborate with kitchen and room service teams to ensure timely and accurate order fulfillment.
• Follow health, safety, and sanitation guidelines to support guest well-being and regulatory compliance.
• Assist with billing and payment processing as required, ensuring accuracy and confidentiality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED