In Room Dining Server
About The Position
Four Seasons Resort Scottsdale is seeking an In Room Dining Server to join its In-Casita Dining team and provide food and beverage service to guests in casitas and villas. The role involves delivering personalized service, anticipating guest needs, and ensuring orders are accurate, professionally presented, and delivered with care. The successful candidate will be hospitality-focused, thrive in a luxury environment, and take pride in creating memorable guest experiences. The position includes taking and entering guest orders, describing menu items and amenities, coordinating requests with Culinary and other resort departments, delivering orders, responding to tray retrieval requests, and helping maintain room-service stations and operational readiness. This is a full-time role with flexibility to work early mornings, evenings, weekends, and holidays.
Requirements
- Previous Food & Beverage experience is required.
- Strong guest-service, communication, and interpersonal skills.
- Ability to learn menu offerings and confidently describe food and beverage items to guests.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Flexible availability, including weekends, holidays, evenings, and peak business periods.
- Must possess legal work authorization in the United States.
Nice To Haves
- Luxury hotel or resort experience preferred.
Responsibilities
- Answer telephones courteously and professionally, gathering the information needed to process guest orders accurately.
- Describe food and beverage offerings, including menu items, ingredients, preparation methods, and recommendations.
- Accurately enter orders, special requests, allergies, and dietary restrictions into the point-of-sale system.
- Communicate guest needs and special requests to Culinary and other resort departments.
- Deliver food, beverages, amenities, and special requests to guest rooms and villas with exceptional presentation and service.
- Verify orders for accuracy before delivery.
- Greet guests professionally and describe menu items and amenities.
- Anticipate guest needs and create personalized experiences.
- Respond to tray retrieval requests within established service standards.
- Assist with setup and breakdown of room-service stations, tray setups, amenities, side stations, dishware, flatware, and service equipment.
- Maintain cleanliness, organization, and operational readiness throughout each shift.
- Support a positive team environment and resort-wide service initiatives.
Benefits
- Comprehensive medical, dental, vision, and life insurance benefits.
- Paid time off, including vacation, sick time, and holidays.
- 401(k) plan with company match.
- Exclusive employee rates at Four Seasons Hotels & Resorts worldwide.
- Complimentary uniforms with dry cleaning service.
- Complimentary shift meals and on-site parking.
- Career growth opportunities, learning programs, and tuition reimbursement.
- A culture of care, respect, and inclusion.
- Recognition programs, employee events, and a strong sense of community.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
