In-Room Dining Server - Hyatt LI
About The Position
The In-Room Dining Server is responsible for setting up and delivering orders to guest rooms within approximately 20-30 minutes. This role requires a comprehensive understanding of menus, dish and glassware service, and service standards for alcoholic beverages, while adhering to all applicable laws and alcohol awareness procedures. The server will ensure proper tray setup, check food orders for completeness, and promptly handle check and payment transactions. A key aspect of the role is anticipating guest needs, responding promptly, and maintaining positive guest relations.
Requirements
- Strong communication skills verbal and written
- High work ethic and self-initiative
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- Prior room service experience
Responsibilities
- Set up orders and deliver to rooms within approximately 20-30 minutes.
- Develop a complete knowledge of menus, dish and glassware service, and utilize that knowledge in the service of guests as needed.
- Follow proper tray set up for all orders, including silverware, napkins, appropriate condiments, beverages, any special requests, etc. Check complete food order to ensure all have been set on tray for delivery.
- Develop a complete knowledge of service standards for beer, liquor and wine, complying with alcohol awareness procedures and complying with all applicable laws.
- Promptly return check and payment to cashier; call back to guest after 5-10 minutes to see if meal is satisfactory.
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
