Hotel In Room Dining Server

MDM Group Marriotts•Miami, FL

4d•Onsite

About The Position

This role is responsible for the prompt and courteous delivery of all In Room Dining orders, maintaining a positive In Room Dining image through all areas of guest contact and through the cleanliness of guest areas. The server will communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen and Food and Beverage Departments. They will record transactions in the MICROS system at the time of order, maintain cleanliness of work areas, china, and glassware throughout the day, and complete closing duties including restocking items and turning off lights. The server will present physical and accurate checks to guests and process payments. Additionally, they must follow all company and safety and security policies and procedures, report accidents, injuries, and unsafe work conditions, and complete safety training and certifications. Ensuring a clean and professional uniform and personal appearance, maintaining confidentiality of proprietary information, and protecting company assets are also key responsibilities. The role involves welcoming and acknowledging all guests according to company standards, anticipating and addressing guests’ service needs, assisting individuals with disabilities, and thanking guests with genuine appreciation. Effective communication with others using clear and professional language, developing and maintaining positive working relationships, supporting the team to reach common goals, and listening and responding appropriately to the concerns of other employees are essential. The server must ensure adherence to quality expectations and standards. This role requires standing, sitting, or walking for extended periods and moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance. Other reasonable job duties as requested by Supervisors may also be assigned.

Requirements

High school diploma/G.E.D. equivalent
At least 1 year of guest work experience.
No supervisory experience is required.

Responsibilities

Prompt and courteous delivery of all In Room Dining orders.
Maintain positive In Room Dining image through all areas of guest contact and through cleanliness of guest areas.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen and Food and Beverage Departments.
Record transaction in MICROS system at time of order.
Maintain cleanliness of work areas, china, glass, etc., throughout the day.
Complete closing duties, including restocking items, turning off lights, etc.
Present physical and accurate check to guest and process payment.
Follow all company and safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.