In Room Dining Server

Castle Rock Asset Hospitality Management LLC • Nashville, TN

2h • $0 - $8 • Onsite

About The Position

The In-Room Dining Server (also known as a Room Service Server) is responsible for providing exceptional food and beverage service to hotel guests in the comfort of their rooms. This role requires a high level of professionalism, efficiency, and attention to detail to ensure guest satisfaction. The In-Room Dining Server acts as a direct representative of the hotel's food and beverage offerings and plays a crucial role in enhancing the overall guest experience.

Requirements

• High school diploma or equivalent preferred
• Previous experience in food and beverage service, preferably in a hotel or fine dining environment, is desirable
• Basic knowledge of food safety and hygiene practices
• Ability to read and understand written and verbal instructions in English
• Ability to work flexible hours, including evenings, weekends, and holidays
• Ability to lift and carry trays and carts weighing up to 50 pounds.

Nice To Haves

• Previous experience in food and beverage service, preferably in a hotel or fine dining environment

Responsibilities

• Professionally and accurately take guest food and beverage orders via phone or in person, ensuring all special requests and dietary restrictions are noted and communicated to the kitchen and bar staff.
• Verify the accuracy of prepared orders before delivery, ensuring all items are complete, presentable, and meet the hotel's standards. Assemble trays and carts in a neat and organized manner, ensuring all necessary condiments, silverware, and napkins are included.
• Deliver food and beverage orders to guest rooms in a timely and courteous manner, adhering to established delivery procedures and timeframes. Set up the meal in the guest room according to hotel standards, ensuring a pleasant and convenient dining experience. This includes arranging dishes, pouring beverages (if applicable), and offering assistance.
• Provide friendly, efficient, and professional service to guests. Respond promptly and courteously to guest inquiries, requests, and complaints related to in-room dining. Anticipate guest needs and proactively offer assistance.
• Present accurate guest checks and process payments efficiently and accurately using the hotel's point-of-sale (POS) system. Handle cash and credit card transactions according to established procedures.
• Promptly retrieve trays and carts from guest rooms after service, ensuring hallways and guest areas remain clean and uncluttered.
• Maintain clear and effective communication with the kitchen, bar, front desk, and other relevant departments to ensure smooth and efficient service delivery.
• Follow all hotel policies, procedures, and service standards, including those related to food safety, hygiene, and beverage service.
• Possess knowledge of the menu and beverage offerings and proactively suggest additional items or specials to enhance the guest experience and increase revenue.
• Assist with the preparation of beverages and simple food items as needed.
• Stock and maintain adequate supplies of condiments, silverware, linens, and other necessary items for in-room dining service.
• Clean and maintain in-room dining equipment, trays, and carts.
• Report any equipment malfunctions or maintenance needs to the appropriate department.
• Assist with inventory and ordering of in-room dining supplies as directed.
• Attend departmental meetings and training sessions.
• Perform other duties as assigned by the In-Room Dining Manager or Food & Beverage Supervisor.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED