PHO - In-Room Dining Server

70 Centennial Olympic Park OZ Employer DBA Hotel Phoenix • Atlanta, GA

24d • Onsite

About The Position

The PHO - In-Room Dining Server delivers dining experiences to guests in their rooms, supporting their comfort and satisfaction throughout their stay. The role involves accurately taking orders, promptly delivering food and beverages, and responding to guest requests or concerns with courtesy and efficiency. The server maintains cleanliness and presentation standards to support the hotel's food and beverage services and create positive guest experiences.

Requirements

• High school diploma or equivalent.
• Previous experience in food and beverage service, preferably in a hotel or hospitality environment.
• Ability to communicate clearly and professionally with guests and team members.
• Basic math skills for handling orders and payments.
• Ability to stand and walk for extended periods and carry trays weighing up to 25 pounds.

Nice To Haves

• Experience specifically in in-room dining or room service roles.
• Knowledge of food safety and sanitation standards, such as ServSafe certification.
• Familiarity with hotel property management systems or point-of-sale software.
• Multilingual abilities to assist a diverse guest population.
• Strong customer service training or certification.

Responsibilities

• Greet guests warmly and take in-room dining orders accurately, noting special requests and dietary restrictions.
• Deliver food and beverages to guest rooms promptly while maintaining presentation and temperature standards.
• Set up trays and dining areas in guest rooms according to hotel standards, maintaining cleanliness and attention to detail.
• Respond to guest inquiries and requests professionally and efficiently, escalating issues to management when necessary.
• Maintain knowledge of menu items, daily specials, and hotel policies to provide accurate information and recommendations.
• Collaborate with kitchen and room service teams to ensure timely and accurate order fulfillment.
• Follow health, safety, and sanitation guidelines to support guest well-being and regulatory compliance.
• Assist with billing and payment processing as required, ensuring accuracy and confidentiality.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED