In-Room Dining Server/Bar Cart Attendant

Concord Hospitality Enterprises • Calgary, AB

30d

About The Position

At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown
our associates ensure that every guest experience is a masterpiece, blending
impeccable service with whimsical intrigue. Our associates are focused on
providing our guests with the best stay possible, to help them pursue their
passions through travel.

Together we have two unique experiences, with one address, and one team of
hospitality professionals dedicated to being the best in everything we do.

We are in search of an In-room Dining Server/Bar Cart Attendant, responsible for
preparing orders, setting trays and delivering items, including ice, amenities,
etc., to guest rooms in an attentive and efficient manner, ensuring to provide
excellent quality service as per hotel standards.

Requirements

• Previous experience as an In-Room Dining Server or Restaurant Server in a hotel environment.
• Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to Safety.
• Someone with excellent communication and customer service skills.
• Able to work well under pressure, multitask and enjoys a fast-paced environment.
• Somone with a positive attitude, eagerness to learn and prefers to work as part of a team.
• Exceptional customer service skills.
• Knowledge of food handling, food safety, and basic math skills.
• Valid ProServe certification.
• Availability to work evenings, weekends, and holidays as needed.
• Physically able to stand and walk for extended periods of time and lift up to 25 lbs.

Responsibilities

• Consistently deliver exceptional service to guests and associates, alike.
• Set tables and trays according to type of food ordered and the hotel’s service standards.
• Accurately record, pre-check and pick-up all food and beverage orders.
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Clean and remove the trolleys/trays from guest rooms and corridor.
• Serve guests their food and beverage in prompt, courteous manner as per the standard sequence of service.
• Present physical and accurate check to guest and complete the payment process.
• Report guest complaints immediately to the supervisor and ensure follow up is performed with the guest.
• Complete closing duties, including restocking items, turning off lights, etc.
• Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Ensure good communication between Kitchen, Order-taker and service team members.
• Respond to GXP requests to stock and replace missing bar cart items, liquor, snacks, glassware, menus, etc.
• Deliver amenities to guest rooms prior to arrival.
• Deliver Ice to guest rooms prior to arrival.
• Inspect and clean the bar cart in accordance with departmental procedures and policies.
• Maintain, track and submit bar cart usage to the front desk for accurate billing.
• Maintain the bar cart storage area in terms of par stock, rotating stock, organization and cleanliness.
• Ensure products on bar cart are not expired and take the proper procedure to remove those products as necessary.
• Properly complete, maintain and track inventory in assigned storerooms; notifying the department head when ordering is necessary.
• Comply with health and safety regulations.

Benefits

• Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package.
• We offer training and development as well as career advancement opportunities.
• We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.
• Concord Hospitality invests in our associates by providing training and development at all levels.
• Our “Associate First” culture supports and inspires personal development both within the workplace and beyond.
• Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence.
• We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees