RWMOT - In Room Dining & Pool Operations Manager

Rosewood Hotel Group • Dallas, TX

13d

About The Position

The In Room Dining & Pool Operations Manager oversees all aspects of In-Room Dining and seasonal Pool operations at Rosewood Mansion on Turtle Creek. The role leads and develops the front-of-house teams, delivers exceptional guest experiences, maintains operational excellence, and contributes to the financial success of the outlets. The manager ensures Rosewood brand standards, Forbes and LQA expectations, and service excellence are consistently achieved.

As part of the Food & Beverage division, the manager works closely with Food & Beverage leaders, culinary teams, hotel operations, engineering, finance, and front office colleagues to support seamless service and effective operations. The position reports to the Assistant Director of Food & Beverage.

Requirements

• Experience leading food and beverage operations within a hotel, resort, luxury, or hospitality environment.
• Passion for delivering exceptional guest service and creating memorable experiences.
• Strong leadership skills and ability to motivate, coach, and develop high-performing teams.
• Ability to analyze financial results, labor performance, and operational metrics to support business success.
• Ability to prioritize multiple responsibilities, stay organized under pressure, and adapt to changing business demands.
• Ability to build strong cross-department relationships and communicate effectively with guests, associates, and leadership teams.
• Solid understanding of food and beverage service standards, operational procedures, and regulatory compliance requirements.
• Proficiency in maintaining high standards of cleanliness, safety, quality, and operational excellence.

Responsibilities

• Lead day-to-day In-Room Dining and seasonal Pool operations, ensuring exceptional guest experiences.
• Inspire, coach, and develop food and beverage professionals while maintaining Rosewood, Forbes, and LQA service standards.
• Anticipate guest needs, resolve concerns promptly, and create memorable dining experiences.
• Manage labor, scheduling, payroll, and departmental resources to support operational efficiency and business performance.
• Monitor financial results, review revenue performance, and contribute to strategies that maximize profitability and control costs.
• Recruit, onboard, train, and develop associates while fostering a positive, collaborative, high-performing culture.
• Partner with cross-functional teams to support seamless operations, effective communication, and successful service initiatives.
• Support outlet marketing, programming, seasonal offerings, and special projects that enhance guest experience and business results.

Benefits

• Medical coverage
• Retirement benefits
• Paid time off
• Complimentary room nights
• Learning and development opportunities
• Global career opportunities
• Industry-leading paid parental leave supporting eligible associates across all paths to parenthood

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed