In Room Dining - Overnight Server (Part-Time)

Hotels and Resorts of Halekulani • Honolulu, HI

35d • $18 - $21 • Onsite

About The Position

As an integral part of a team, the In Room Dining Server is responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service to setting up and delivers/serves food and beverage orders to guest rooms according to Hotel specifications, courteously and efficiently. Also assists in the maintenance of the Room Service area and equipment.

Requirements

• High school diploma or equivalent vocational training certificate
• Prior restaurant service and guest relations experience preferred.
• Any equivalent combination of education and experience that provides the knowledge, skills, and abilities required to perform the essential functions of the position.
• Liquor Commission Card as required by state law
• Ability to anticipate guest needs; respond promptly and acknowledge all guests.
• Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately.
• Must be highly organized, detail-oriented and have the ability to multi-task.
• Ability to maintain positive guest relations at all times.
• Familiarity with P.O.S. system operation and manual procedures.
• Must be able to prioritize tasks while maintaining timeliness.
• Must be able to comprehend, analyze, organize and prioritize a wide variety of information within time limitations.
• Requires the ability to read and perform mathematical calculations.
• Requires concentration, alertness and attention to detail.
• Must be able to perform under stressful conditions while maintaining a courteous and professional demeanor.
• Must be able to work collaboratively with other team members.
• Ability to access all areas of the main kitchen, including offices, kitchen, prep area, stock areas, kitchen, and walk-in coolers and freezers.
• Ability to move equipment and merchandise as needed.
• Ability to lift and carry items weighing up to 50 pounds occasionally.
• Ability to stand and/or walk for up to eight (8) hours per shift.
• Ability to sit or stand for extended periods of time.
• Ability to perform repetitive movements including walking, standing, bending, stooping, reaching, and lifting.
• Ability to reach up to six (6) feet.
• Talking (in-person) to co-workers
• Talking (in-person) to business associates (i.e. outside contractors, vendors, etc.)
• Talking (in-person) to the public (including guests)
• Receiving verbal instructions
• Receiving written instructions
• Reading

Nice To Haves

• prior restaurant service and guest relations experience preferred

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures and standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at any time of day.
• Always maintain positive guest relations.
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in Room Service.
• Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for drinks.
• Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
• Maintain complete knowledge of guest room layout, locations and room numbers/names.
• Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain knowledge of P.O.S. and manual systems.
• Answer Room Service phone within 3 rings, using correct salutations and telephone etiquette.
• Complete opening side duties as assigned.
• Retrieve all food orders from kitchen and place on table/tray.
• Retrieve all alcoholic beverage items from bar and place on table/tray in accordance with the departmental standards.
• Transport tables/trays from Room Service area to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs.
• Enter the guest room and place the table/tray by following the established departmental procedures.
• Serve the food items and beverages to the guest.
• Open and serve wine/champagne bottles.
• Present check to guest for signature/payment. Adhere to all payment procedures established by Accounting.
• Set up and deliver amenities to designated rooms.
• Monitor and maintain cleanliness, sanitation and organization of all service areas, guest rooms and guest corridors.
• Transport all tables/trays from guest rooms to Room Service area as assigned.
• Clean and reset tables/trays, maintaining sufficient supply in the Room Service area.
• Collect and report tips at the end of the assigned shift.
• Complete closing duties
• AM - Deliver door knob orders.
• Night - Collect and set-up door knob menus from guest rooms.
• Perform all other duties as may be required or assigned.

Benefits

• Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED