In Room Dining - Overnight Server (Part-Time)

Halekulani Hotel•Honolulu, HI

34d•Onsite

About The Position

The In Room Dining Server is responsible for continuously looking for ways to improve each guest’s experience by providing exceptional guest service. This includes setting up and delivering/serving food and beverage orders to guest rooms according to Hotel specifications, courteously and efficiently. The role also involves assisting in the maintenance of the Room Service area and equipment.

Requirements

High school diploma or equivalent vocational training certificate
Prior restaurant service and guest relations experience preferred.
Any equivalent combination of education and experience that provides the knowledge, skills, and abilities required to perform the essential functions of the position.
Liquor Commission Card as required by state law
Ability to anticipate guest needs; respond promptly and acknowledge all guests.
Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately.
Must be highly organized, detail-oriented and have the ability to multi-task.
Ability to maintain positive guest relations at all times.
Familiarity with P.O.S. system operation and manual procedures.
Must be able to prioritize tasks while maintaining timeliness.
Ability to comprehend, analyze, organize and prioritize a wide variety of information within time limitations.
Ability to read and perform mathematical calculations.
Requires concentration, alertness and attention to detail.
Ability to perform under stressful conditions while maintaining a courteous and professional demeanor.
Ability to work collaboratively with other team members.
Ability to access all areas of the main kitchen, including offices, kitchen, prep area, stock areas, kitchen, and walk-in coolers and freezers.
Ability to move equipment and merchandise as needed.
Ability to lift and carry items weighing up to 50 pounds occasionally.
Ability to stand and/or walk for up to eight (8) hours per shift.
Ability to sit or stand for extended periods of time.
Ability to perform repetitive movements including walking, standing, bending, stooping, reaching, and lifting.
Ability to reach up to six (6) feet.
Talking (in-person) to co-workers
Talking (in-person) to the public (including guests)
Written communication to co-workers
Written communication to the public (including guests)
Responding to written or verbal requests from co-workers
Responding to written or verbal requests from the public (including guests)
Receiving verbal instructions
Receiving written instructions
Reading

Nice To Haves

prior restaurant service and guest relations experience preferred

Responsibilities

Maintain complete knowledge of and comply with all departmental policies/service procedures and standards.
Maintain complete knowledge of correct maintenance and use of equipment.
Anticipate guests’ needs, respond promptly and acknowledge all guests.
Maintain positive guest relations.
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in Room Service.
Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
Maintain complete knowledge of designated glassware and garnishes for drinks.
Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices.
Maintain complete knowledge of guest room layout, locations and room numbers/names.
Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Maintain knowledge of P.O.S. and manual systems.
Answer Room Service phone within 3 rings, using correct salutations and telephone etiquette.
Complete opening side duties as assigned.
Retrieve all food orders from kitchen and place on table/tray.
Retrieve all alcoholic beverage items from bar and place on table/tray in accordance with the departmental standards.
Transport tables/trays from Room Service area to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs.
Enter the guest room and place the table/tray by following the established departmental procedures.
Serve the food items and beverages to the guest.
Open and serve wine/champagne bottles.
Present check to guest for signature/payment.
Adhere to all payment procedures established by Accounting.
Set up and deliver amenities to designated rooms.
Monitor and maintain cleanliness, sanitation and organization of all service areas, guest rooms and guest corridors.
Transport all tables/trays from guest rooms to Room Service area as assigned.
Clean and reset tables/trays, maintaining sufficient supply in the Room Service area.
Collect and report tips at the end of the assigned shift.
Complete closing duties AM - Deliver door knob orders.
Night - Collect and set-up door knob menus from guest rooms.
Perform all other duties as may be required or assigned.