In-Room Dining Order Taker (Part Time) - Pendry Chicago

Montage International•Chicago, IL

2d•$24 - $24•Onsite

About The Position

This is a part-time position at Pendry Chicago where associates are empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for guests. Working at Pendry Chicago is described as more than a job; it’s a way of life. The role supports the In-Room Dining department by answering calls, taking orders via phone or digital platforms, and handling special requests. Associates will provide menu recommendations, describe items, and address guest inquiries about ingredients, allergens, or dietary restrictions. The role involves accurately entering orders into the POS system, coordinating with kitchen and service staff, upselling menu items, and processing payment transactions. Additional duties include assisting with emails, ordering supplies, updating binders, guest amenity traces and set-up, data entry, filing, checking orders, and maintaining office cleanliness. The role also involves closing out cash banks and paying out servers, delivering on guest expectations, and performing additional duties as assigned based on business needs.

Requirements

Ability to work a flexible schedule including weekends and holidays
Ability to collaborate in a team environment
Basic communication skills
Ability to stand and exercise mobility for extended periods of time during your scheduled shift
Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift
Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi-regular basis

Nice To Haves

Food and beverage experience

Responsibilities

Answer incoming calls and take guests’ orders via phone or digital platforms and special requests
Provide menu recommendations, describe menu items, and address any guest inquiries regarding ingredients, allergens, or dietary restrictions
Accurately enter guest orders into the point-of-sale (POS) system, ensuring all special requests and modifications are correctly recorded
Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders, prioritizing based on guest preferences and timing requests
Upsell menu items, promotions, and special offerings to enhance the guest experience and increase revenue
Process payment transactions accurately, including cash, credit cards, room charges, and any applicable discounts or promotions
Assist with emails, ordering supplies, updating menu and information binders, guest amenity traces and set-up, as well as data entry and filing, and checking orders as they go out
Assist with keeping the office clean and organized
Close out cash banks and pay out servers as needed
Deliver on guests’ expectations and have the desire to create WOW moments
Perform additional duties as assigned that may be outside the scope of duties, based on business needs