In-Room Dining Manager - San Francisco at Embarcadero
About The Position
The Four Seasons Hotel San Francisco at Embarcadero seeks an In-Room Dining Manager to join our talented team! Don't miss this unique opportunity to be part of the world's leading luxury hotel company! We invite you to join Four Seasons San Francisco at Embarcadero. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for individuals with not only the right skills but also the right attitude for the role! At Four Seasons Hotel San Francisco at Embarcadero, the In-Room Dining Manager supports the daily operation of In-Room Dining, ensuring exceptional service, efficiency, and personalized guest experiences that reflect the standards of Four Seasons. This role reports directly to the Assistant Director of Food & Beverage and partners closely with Culinary, Stewarding, and Front Office teams to oversee service execution, develop employees, and maintain operational excellence across all aspects of In-Room Dining operations.
Requirements
- Minimum 2 years of Food and Beverage experience in a luxury hotel, including leadership or supervisory experience, with a strong preference for In-Room Dining or restaurant operations in high-volume, fine dining, or all-day dining environments
- Thorough knowledge of service, cost control in F&B and labor management.
- Excellent reading, writing and oral proficiency in the English language.
- Excellent computer skills.
- Ability to have flexible schedule according to operational needs.
- College degree preferably in hospitality management or equivalent experience is required.
- Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts.
- Successful candidate must possess legal work authorization in United States.
Responsibilities
- Support the daily operation of In-Room Dining, ensuring exceptional quality, consistency, and personalized guest service standards are maintained at all times
- Supervise, train, mentor, and motivate In-Room Dining employees while fostering a positive and collaborative work environment
- Maintain a strong presence during service periods to support the team, engage with guests, and ensure seamless operations
- Monitor order accuracy, delivery timing, and presentation standards to ensure an elevated luxury dining experience
- Handle guest concerns, service recovery opportunities, and special requests with professionalism and urgency
- Collaborate with Culinary and hotel leadership teams to support menu updates, promotions, and operational initiatives
- Assist with scheduling, payroll oversight, labor management, and inventory controls to support financial objectives
- Ensure compliance with Four Seasons standards as well as all local health, safety, and sanitation regulations
- Partner with Front Office and Guest Experience teams to coordinate VIP arrivals, amenities, and customized in-room dining experiences
- Participate in departmental meetings, training programs, and development initiatives to drive continuous improvement
Benefits
- Generous medical, dental & vision insurance plans
- 401k Retirement plan
- 8 weeks of New Parental Leave Pay
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- Complimentary Employee Meals
- Paid holidays, vacation & sick days
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
