IN HOUSE TECHNICAL SUPPORT

Kalamazoo Fabricating • Kalamazoo, MI

20h • Onsite

About The Position

The In-House Technical Support Representative’s responsibilities include identifying and resolving field issues, communicating steps for resolutions to the customer as directed, and communicating with customers to identify equipment issues.

Requirements

• Dedication to excellence and a quality output
• Honest, Reliable, and irreversible Integrity
• Associates degree in an Engineering capacity, or 3 years practical experience.
• MS Office (Intermediate – Outlook, Docs, Excel)
• Excellent mechanical aptitude
• Excellent customer service and troubleshooting skills
• Communication skills both written and verbal

Nice To Haves

• Minimal travel may be required; up to 10%

Responsibilities

• Promoting excellence throughout the department
• Needs to be able to complete a verbal parts order request form completely
• Ability to communicate with customer and co-workers professionally
• Responsible to update CRM and any open case files pertaining to issues being handled
• Responsible to make sure that ALL information dealing with service meeting cases are FULLY updated and accurate
• Need to determine when equipment is not working to customer expectation
• Works directly with Service Scheduling Coordinator to keep schedule updated
• Other duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree