In-house Ski Technician / Ski Valet Attendant – Aspen Ski Resort
About The Position
Valet technicians are the face of Ski Butlers at our on-site hotel service center locations. This role aims to provide a seamless experience for all hotel guests using the hotel’s skier services. From arrival to departure, valet technicians' welcome guests to the resort, store their equipment for daily use, work with hotel team members, and create a genuine personal hospitality experience unlike any other. Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, teamwork, accountability, and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion, culture, and fun work environment to create a customer experience unlike any other. Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values. Service | Simple | Purposeful | Curious | Give Delivering exceptional service, being purposeful, keeping it simple, remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members, we don’t stop there. Our culture is about being a part of something bigger. Whether it’s contributing to our net zero climate initiatives, building lifelong friendships or making a customer’s vacation memorable, a job at Ski Butlers will be the best decision you make. Ski Butlers is a standalone business within Alterra Mountain Company's family of mountain destinations. Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.
Requirements
- No previous experience!
- Expect weekends and holiday work.
Responsibilities
- Uphold brand standards through exceptional customer service while meeting our Key Customer Requirements: KCR #1: On Time – arriving within 5 minutes of the agreed upon time KCR #2: Communication – setting clear expectations around the entire scope of service KCR #3: Equipment – choosing the right equipment for each guest given their skills and current conditions at the resort
- Provide timely, accurate placement and retrieval of guest's skis and other related stored equipment
- Support: assist guests with fitting and adjusting Ski Butlers equipment as needed
- Assist guests with relevant information regarding resort operations, meeting areas, on-site hotel amenities, transportation and local mountain town knowledge
- Setting up the next shift and future team members for success
- Enhance the overall skier experience
- Basic ski/snowboard tuning, waxing and general equipment maintenance
- Making/Answering customer phone calls and face-to-face questions with a positive and inviting tone of voice
- Anticipating guest needs
- Snow removal
- Re-stock amenities
- Ability to work confidently in a fast-paced environment
Benefits
- Free Alterra Mountain Company Employee Pass
- Unlimited access to all Alterra Mountain Company owned resorts, subject to blackout dates
- Ability to upgrade to Full or Base Ikon Pass at heavily discounted rate
- Full Aspen Premier Pass for FT Employees (32 hours)
- Ski at all 4 mountains, no blackout dates
- Includes Ikon Base Pass Unlimited: Eldora, Copper (+ other resorts out of CO)
- 5 days at Select Resorts
- Discounted access to 500+ industry brands
- Generous discounts to Rossignol/Dynastar/Lange equipment
- 401K benefit and match for ALL staff members over 18 years old
- Apex-MEC (minimum essential coverage) plan available to all seasonal employees. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
- Comprehensive Employee Assistance Programs, emotional wellbeing and work-life balance resources to keep you at your best.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
