In-House Office Scheduler

Des Plaines•Des Plaines, IL

4d•Onsite

About The Position

Join a team that makes a difference in the lives of our clients and their families. If you are looking for a career that offers professional growth, a positive work environment with team morale and camaraderie, a team that supports each other to impact the growth and success of their company, and allows our clients to age in the comfort of their homes while helping them keep and gain their independence, Senior Helpers, Des Plaines is the company for you. Our Schedule Coordinator will be a vital team member in our company's daily operations. Our Schedule Coordinator will ensure that our clients receive the care they need from our caregiving team. Individuals who enjoy organizing schedules for best coverage, record-keeping, problem-solving, and customer service will love this job and are encouraged to apply!

Requirements

At least 1 year of scheduling, staffing, logistics, or related experience preferred.
Customer service or home care/healthcare experience is an advantage.
Strong organizational, communication, and multitasking skills.
Excellent problem-solving and decision-making abilities.
Proficient in handling multi-line phone systems in a fast-paced environment.
Team player with the ability to work independently and provide exceptional client service.

Responsibilities

Coordinate and maintain caregiver schedules for new and existing clients.
Match caregivers to clients based on care needs, availability, and qualifications.
Manage schedule changes, call-outs, and emergency staffing to ensure shift coverage.
Communicate schedule updates promptly with caregivers, clients, and their families.
Maintain accurate scheduling records and documentation in company software.
Audit schedules and time records for accuracy.
Coordinate shift replacements for caregiver absences or late arrivals.
Collaborate with supervisors on staffing needs and caregiver documentation.
Assist in resolving scheduling issues, client concerns, and service-related incidents.
Build and maintain positive relationships with clients, caregivers, and team members.
Participate in on-call scheduling rotation as assigned.