Dental Scheduler (In-Office)

Unique Management•Jeffersonville, IN

6d•$16 - $17•Onsite

About The Position

Unique Dental Scheduling is a fast-growing business located in Southern Indiana, providing appointment scheduling and patient communication services for dental practices. For 25 years, Unique has helped dental offices grow through its dedication to excellence in service, quality, and value. The company has built its reputation on effective and flexible solutions, accuracy, innovation, creative use of technology, and the highest professional and ethical standards. The work environment is team-oriented, family-friendly, and supportive. Unique is committed to helping employees achieve a challenging and rewarding work experience while creating opportunities for career advancement and professional development. The company is looking for motivated individuals who thrive in a fast-paced environment and are passionate about delivering exceptional patient care. This specific role is responsible for managing inbound and outbound patient communications, scheduling appointments for dental practices, and delivering an outstanding patient experience. The position involves working alongside a supportive team while assisting patients with scheduling, rescheduling, confirming appointments, and answering general non-clinical questions. Success in this role requires excellent communication skills, strong attention to detail, accuracy in scheduling and data entry, and the ability to multitask efficiently in a fast-paced environment. Unique provides ongoing training and professional development, believing every role is an opportunity to build skills and grow professionally. Performance is measured through quality, accuracy, productivity, scheduling effectiveness, attendance, and customer service standards. If the candidate has dental or medical experience, they can enjoy patient interaction by assisting them in scheduling their needed appointments, but clinical advice cannot be given over the phone. Paperwork, physical requirements, and typical job functions for an office/clinical setting do not apply to this role. Equipment and training will be provided. A strong internet connection is required. Full-time shift availability includes Monday – Friday, mid-day and evenings. Part-time flexible schedules are also available. Agent schedules are the same week after week for employee convenience and consistency.

Requirements

High school diploma or equivalent required
1–2 years of customer service experience required
Must be able to work onsite at our Jeffersonville, Indiana office.
Must pass a pre-employment background screening.
Must successfully complete all pre-employment assessments.
Must be dependable and maintain excellent attendance.
Must be able to sit, type, and work at a computer for extended periods.
Typing at least 40 WPM
Strong internet connection is required.

Nice To Haves

Associate degree or additional post-secondary education preferred
Dental, medical, scheduling, call center, reception, or administrative experience preferred
Fluency in Spanish highly preferred

Responsibilities

Answer incoming patient calls promptly and professionally.
Schedule, reschedule, and confirm dental appointments accurately.
Make outbound calls for appointment confirmations, recalls, and follow-up scheduling.
Maintain accurate patient information and appointment records.
Provide exceptional patient service and represent our clients professionally.
Navigate multiple software systems while speaking with patients.
Meet quality, productivity, and scheduling performance standards.
Prioritize patient needs and scheduling requests appropriately.
Respond positively to coaching and feedback.
Maintain confidentiality and comply with HIPAA regulations.
Assist with additional duties as assigned.