In-Force Solutions Manager

Swiss Re • Windsor, CT

8d • $146,000 - $256,000 • Hybrid

About The Position

The In-Force Solutions Manager (L&H Actuary) leads a small team developing scalable solutions to improve policyholder outcomes and enhance the performance and value of life insurance in-force portfolios. The role identifies emerging client needs, turns client-specific work into repeatable capabilities, and guides solutions from concept through testing, measurement, market launch, and broader adoption. It offers the opportunity to shape in-force solutions on a global scale.

The In-Force Solutions team partners with life insurers to improve policyholder outcomes and maximize the value of in-force portfolios. It combines actuarial science, data analytics, behavioral science, customer experience, and client consulting to deliver practical solutions across customer engagement, retention, portfolio analytics, and experience sharing.

The position is open at major Swiss Re offices in the East Coast and Central regions, and follows a hybrid work model requiring employees to work from the office three days per week. The role is not eligible for visa sponsorship, transfers, or extensions.

Requirements

• Qualified actuary with experience in life insurance, reinsurance, or in-force portfolio management.
• Proven ability to lead solution development from concept through testing, measurement, and delivery.
• Client-facing experience, including understanding business challenges, communicating insights, and translating feedback into practical solutions.
• Strong analytical judgment and experience using data and actuarial methods to evaluate outcomes and support decisions.
• People management experience, including setting priorities, coaching team members, and managing competing demands.
• Strong communication skills, including the ability to translate complex analysis into clear business recommendations and present compellingly to clients and senior stakeholders.

Nice To Haves

• Background in pricing, lapse or persistency analysis, experience studies, or in-force optimization.
• Experience with behavioral economics, customer experience design, or campaign testing.
• Familiarity with building client-facing dashboards or analytics tools.
• Experience working with technology teams or vendors to translate business needs into scalable solutions.

Responsibilities

• Lead a high-performing team by setting direction and priorities, coaching members, and building actuarial, analytical, and client-facing capabilities.
• Identify market opportunities for new solutions and evaluate them based on value, strategic fit, and scalability.
• Lead client engagements to test and validate new approaches, demonstrate value, and build reusable tools.
• Develop KPIs, measurement frameworks, and tools to track policyholder outcomes and the persistency impact of solutions.
• Define methods to connect solution results to financial value for clients and Swiss Re.
• Convert client-specific work into standard methodologies and tools that can be delivered consistently across clients and regions.
• Adapt models and measurement frameworks to reflect each solution and the perspectives of Swiss Re and the client.
• Communicate findings to internal and external audiences, incorporate feedback, and improve solution design.
• Document methods, assumptions, and data requirements to support quality and knowledge sharing.
• Collaborate with client managers to match emerging solution capabilities with market needs.
• Build business cases and client-facing materials to support the launch of new capabilities.
• Represent Swiss Re at client meetings, industry events, and forums to generate interest and gather market insights.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed