NA ADAS In-Field Quality

Stellantis•Auburn Hills, MI

About The Position

The In-Field Life Quality Lead enhances the quality of customer vehicles equipped with Autonomous Driving Systems and related component features. The role develops and implements strategies to meet quality objectives while considering Quality, Cost, Timing, and Performance. It requires responsiveness, vehicle issue diagnosis, root cause analysis, and leadership of teams implementing effective solutions. The position also uses over-the-air vehicle data to support technical analysis and solutions and may require travel within the USA as needed.

Requirements

Bachelor’s degree in Engineering or a related field that provides a strong foundation in technical knowledge and problem-solving.
At least 8 years of related experience.
Previous experience working in Engineering, Quality, and/or Manufacturing.
Ability to lead a cross-functional team to deliver product changes on time.
Experience with root cause analysis (RCA) and corrective actions.
Strong written and verbal communication skills, from executive meetings to all levels.
Self-motivated and self-directed.
Ability to thrive in a high-intensity environment while working on multiple projects.
High proficiency in verbal and written English.
Ability to travel within the USA 10% of the time as needed.

Nice To Haves

Advanced degree.
Reactive Green Belt or Black Belt certification.
Knowledge of DFMEA, PFMEA, Control Plan, PSO, and PPAP processes.
In-depth understanding of electricity and electronics.
Knowledge of Stellantis systems, including Quantic, QFS, JDP, CNs, GIMS, and Palantir.

Responsibilities

Build a warranty improvement plan and contribute to improving customer vehicle quality to meet quality objectives and protect customers.
Respond to quality and production requirements.
Diagnose vehicle issues and conduct root cause analysis, including pre-analysis of issues and claims with Control Tower and Engineering.
Lead recommendations for component or process modifications to ensure vehicle quality.
Organize reviews with suppliers of problematic components and their Engineering and Quality teams to address Design Quality-related GIMs.
Support coordination of improvements to Serial Life Window and Change Management processes.
Lead the creation and implementation of best practices and standards using 3 Legged 5 Why analysis (Read Across).
Issue field solutions for systemic, chronic, or major quality issues in collaboration with Aftersales, including Top Warranty, Recalls, Rapid Service Updates, and Customer Service Notifications.
Lead internal and external survey analysis and corrective actions for defects, malfunctions, and dislikes.
Build a survey things-gone-wrong improvement plan.
Support HUB activities to replicate and capture logs for difficult-to-solve problems.
Use over-the-air vehicle data (Aptiv/ADA/Databricks) to support technical analysis and solutions.